Alfonso Hill
Alexandria,VA
Summary
Compassionate and skilled clinical psychologist with experience in providing mental health services in diverse settings, including private practice and healthcare facilities. Strong ability to develop and implement effective treatment plans based on individual client needs. Demonstrated success in improving patient coping mechanisms and fostering mental well-being through cognitive behavioral therapy and other therapeutic techniques. Made significant contributions to team effectiveness by offering insightful assessments and participating in multidisciplinary approaches to patient care.
Overview
9
9
years of professional experience
Work History
Youth Behavioral Specialist
Highfields Inc.
Onondaga, Michigan
05.2024 - Current
- Utilized Applied Behavior Analysis (ABA) techniques in therapeutic sessions.
- Analyzed behavioral data to adjust intervention strategies for optimal outcomes.
- Maintained detailed case notes and documentation in compliance with ethical standards.
- Provided guidance and support to families struggling with issues related to their child's behavioral problems.
- Monitored and recorded client progress towards behavioral goals.
- Met with patients and provided diagnoses and consultations.
- Facilitated group counseling sessions to address social, emotional, and behavioral issues.
- Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
- Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Advised on the development of positive behavior support systems within organizations.
- Trained caregivers and educational staff on behavior intervention strategies.
- Conducted comprehensive behavioral assessments to identify individual client needs.
- Developed and implemented individualized behavior plans for youth with challenging behaviors.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Designed educational programs that help youth develop life skills needed for successful transition into adulthood.
- Led group meetings with teachers to drive development of effective behavioral skills and systems.
- Wrote comprehensive goals and patient treatment plans.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Created and administered questionnaires to identify development needs and individualized strategies to meet goals.
Para Transit Bus Operator
Transdev Services
Lansing, Michigan
02.2024 - 05.2024
- Followed regular schedule of pickups for individual customers and groups.
- Monitored passenger behavior to ensure compliance with safety policies.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Kept shuttle and reception areas clean and organized.
- Notified dispatchers or company mechanics of vehicle problems.
- Received and submitted passenger fares.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Received payments from passengers for fares in cash or card form.
- Cleaned interior of vehicle after each trip according to established cleaning guidelines.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Inspected tickets for accuracy prior to departure from each stop.
- Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Provided courteous and friendly customer service to passengers.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Assisted passengers with boarding, disembarking, and transferring onto buses.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Inspected vehicle and personally handled routine upkeep.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Assisted elderly or disabled passengers in entering and exiting the bus safely.
- Followed safety regulations and state laws governing vehicle operation.
- Resolved conflicts between passengers when necessary in a professional manner.
- Answered questions from riders about routes, transfers, fares, and schedules.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Reported any mechanical issues that arose during trips to the maintenance department promptly.
- Performed pre-trip inspections on assigned vehicles before each shift.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Completed accident reports and delivered to supervisor.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Deescalated verbal altercations and fights between passengers.
- Operated wheelchair lifts for disabled passengers as needed.
- Completed appropriate inspection paperwork and reported results to supervisors.
Special Needs Bus Operator
Dean Transportation
Lansing, Michigan
01.2021 - 07.2023
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Collected tickets or cash fares from passengers.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Helped elderly and disabled passengers board and exit bus.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Received and submitted passenger fares.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Enforced fare collection policies by collecting fares from passengers.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Reported delays or accidents.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Advised passengers to be seated and orderly while on vehicles.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Handled passenger emergencies or disruptions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Kept bus orderly with strong control over passenger behaviors.
Paratransit Bus Operator
Transdev Services
Lansing, Michigan
02.2018 - 05.2023
- Deescalated verbal altercations and fights between passengers.
- Provided courteous and friendly customer service to passengers.
- Maintained safe driving habits to protect property and general public on roadways.
- Monitored passenger behavior to ensure compliance with safety policies.
- Complied with traffic regulations to safely operate vehicles.
- Inspected vehicle and personally handled routine upkeep.
- Received and submitted passenger fares.
- Assisted passengers with boarding, disembarking, and transferring onto buses.
- Cleaned interior of vehicle after each trip according to established cleaning guidelines.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Followed regular schedule of pickups for individual customers and groups.
- Followed safety regulations and state laws governing vehicle operation.
- Operated wheelchair lifts for disabled passengers as needed.
- Reported any mechanical issues that arose during trips to the maintenance department promptly.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Received payments from passengers for fares in cash or card form.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Assisted elderly or disabled passengers in entering and exiting the bus safely.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Resolved conflicts between passengers when necessary in a professional manner.
- Answered questions from riders about routes, transfers, fares, and schedules.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Responded to emergency situations in accordance with company protocols.
- Performed pre-trip inspections on assigned vehicles before each shift.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Completed accident reports and delivered to supervisor.
- Maintained accurate records of mileage, fuel consumption, and other operational data.
- Arranged to pick up customers or groups.
- Notified dispatchers or company mechanics of vehicle problems.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Kept shuttle and reception areas clean and organized.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Special Needs Bus Operator
Dean Transportation
Lansing, MI
02.2016 - 02.2018
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Collected tickets or cash fares from passengers.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Provided route, schedule and fare information to passengers.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Helped elderly and disabled passengers board and exit bus.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Received and submitted passenger fares.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Enforced fare collection policies by collecting fares from passengers.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Reported delays or accidents.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Advised passengers to be seated and orderly while on vehicles.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Provided safe and reliable transportation for passengers to their destinations.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Handled passenger emergencies or disruptions.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Parked vehicles at loading areas to board passengers.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Psychology
Ashford University
San Diego, CA08-2014
Associate of Science -
Cornerstone University
Grand Rapids, MI08-2012
Skills
- Psychosocial evaluation
- Documentation and reporting
- Professional ethics
- Oppositional defiant disorder
- Cognitive behavioral therapy
- Bullying prevention
- Music therapy
- Depressive disorders
- Behavioral assessment
- Substance abuse prevention
- Anger management
- Family engagement
- Self-harm prevention
- Suicide risk assessment
- Therapeutic communication
- Gang prevention
- Individual counseling
- Social skills training
Timeline
Youth Behavioral Specialist
Highfields Inc.
05.2024 - Current
Para Transit Bus Operator
Transdev Services
02.2024 - 05.2024
Special Needs Bus Operator
Dean Transportation
01.2021 - 07.2023
Paratransit Bus Operator
Transdev Services
02.2018 - 05.2023
Special Needs Bus Operator
Dean Transportation
02.2016 - 02.2018
Bachelor of Science - Psychology
Ashford University
Associate of Science -
Cornerstone University