Alfonso Lopez
Hondo,Texas
Summary
Dynamic professional with 38 years of diverse experience, blending creativity and leadership to drive organizational success. Expertise in supervision, team management, and operational efficiency is complemented by a strong focus on fostering collaboration and achieving corporate objectives. Recognized for exceptional problem-solving abilities and effective communication skills, ensuring seamless operations while adeptly navigating changing demands. A commitment to enhancing team performance through strategic training and conflict resolution consistently cultivates a cooperative work environment that promotes excellence.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Duty Supervisor/Ground Ops Supervisor
Southwest Airlines
11.2011 - Current
- Train, supervise and evaluate Ramp and Customer Service agents.
- Supervise to ensure appropriate regulations, procedures and company policies were followed.
- Monitored to ensure ground equipment was properly serviced and fueled as necessary.
- Observe to ensure aircraft were properly serviced and provisioned prior to departure.
- Assign overtime as needed while working within the bounds set by the employee's union.
- Frequently coordinated with Operations, Customer Service, Maintenance, Provisioning and Dispatch to maintain the station’s “On-time” performance.
- Provided special care, Problem solving attention and assistance to all SWA Customers as needed
- 1. San Antonio Airport (SAT) San Antonio, TX
- 2. Manchester Airport (MHT) Manchester, NH
- Supervised daily operations to ensure on-time performance and customer satisfaction.
- Coordinated crew assignments to optimize workforce efficiency and resource allocation.
- Conducted safety briefings and training sessions for team members, enhancing compliance with regulations.
- Resolved passenger inquiries and complaints promptly, improving overall service quality.
- Implemented process improvements that streamlined workflows, reducing operational delays.
- Monitored performance metrics to identify areas for improvement and enhance service delivery.
- Mentored junior staff, fostering a collaborative team environment focused on continuous development.
- Collaborated with management to develop strategies for operational excellence and efficiency gains.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
- Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
- Reviewed performance data regularly adjusting staffing needs accordingly maximizing productivity during peak hours.
- Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
- Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
Airport Operations Specialist-Airside
Operations/Operations Security (OPSEC)
07.2008 - 11.2011
- Conducted and assisted with FAR Part 139 and Part 107 Inspections.
- Responded to airfield emergencies when needed
- Provided escorts to construction and other vehicles and equipment on AOA.
- Monitored vehicular activity for compliance with FAA and airport rules and regulations.
- Monitored and reported unsafe conditions around construction sites and on all airfields.
- Coordinated as needed with Police and Fire Departments during alarms.
- Inspected premises and wrote reports when irregularities were found.
- Streamlined operational procedures to enhance efficiency and reduce redundancies.
- Developed training materials for new team members, improving onboarding processes.
Ramp Agent / Senior Customer Service Agent
Delta Airlines
09.1987 - 07.2008
- Worked in all areas of customer service (Gates, OPS, and ticket counter and baggage Service)
- Operations, load planner and assisted with cargo responsibilities qualified
- Served as Employee Forum Rep. and President of Employee Fund
- Worked as CRO (Complaint Resolution Officer) and worked as Agent in Charge on numerous shifts.
- Acted as local trainer for connection carriers and maintained appropriate training records
- 1. Austin Bergstrom International Airport, Austin, Texas
- 2. DFW International Airport, Dallas/Fort Worth, Texas
- 3. Norfolk International Airport, Norfolk, Virginia
- 4. Philadelphia International Airport, Philadelphia, Pennsylvania
- 5. San Antonio International Airport, San Antonio Texas
- Operated ground support equipment to ensure timely aircraft turnaround.
- Coordinated baggage handling processes, improving efficiency and accuracy in loading/unloading procedures.
Education
Sul Ross University
Alpine, Texas01.1987
High School - undefined
Tivy High School
Kerrville, Texas01.1986
Skills
- Ground operations management
- Customer service excellence
- Team supervision
- Regulatory compliance
- Performance monitoring
- Process improvement
- Training and development
- Conflict resolution
- Safety compliance inspections
- Workflow optimization
- On-time performance tracking
- Employee engagement initiatives
- Policy enforcement
- Staff discipline
Accomplishments
Southwest MIT Graduate Fall 2015,
Team Member of 2 Station of the Year winner
Team member of Most Reliable station
Certification
Qualified Deice / Anti-Ice Driver and Sprayer
Complaint Resolution Offical
Ground Security Official
QUALIFICATIONS
- Knowledge and familiar with FAR Part 139 and Part 107 Airport Inspections
- Operations, load planner and assisted with cargo responsibilities
- Trained, supervised and evaluated above and below wing Agents.
- Over 38 years of combined experience in the airline industry working in a variety of positions ranging from Customer Service, Operations, Ramp, Ground Ops above and below Supervisor, and airfield maintenance. This area includes, load planner and assisted with cargo responsibilities
- Southwest Airlines MIT Fall of 2015 Alumni.
- Member of SWA Station of the year leadership team for years 2016 and 2018 in MHT.
- Experience using scheduling optimizer building agent bids for MHT below wing
- MHT/SAT Station PPE inventory and ordering point person
- MHT/SAT Station aircraft tooling and Parts cabinet Point Person
- MHT/SAT Station Aircraft and facilities auditor.
- MHT/ST Station Quick Base entry qualified.
- MHT/ST Monitoring Attendance – Kronos
- SAT Monitoring accuracy on Gate ready procedures
2 Station of the year award Team member
Top Performer in North East Region
Timeline
Duty Supervisor/Ground Ops Supervisor
Southwest Airlines
11.2011 - Current
Airport Operations Specialist-Airside
Operations/Operations Security (OPSEC)
07.2008 - 11.2011
Ramp Agent / Senior Customer Service Agent
Delta Airlines
09.1987 - 07.2008
High School - undefined
Tivy High School
Sul Ross University