Alfonso Martinez

Work History

Frontier Llc

03.2020 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Achieved departmental goals by developing and executing strategic plans and performance metrics.

Checker Cab

08.2003 - 02.2020

Enhanced customer satisfaction by providing timely and efficient transportation services.
Streamlined route planning by staying up-to-date on current road conditions and construction projects affecting travel time efficiency.
Supported company growth by promoting available services to passengers during trips or while waiting at popular pick-up locations.
Increased repeat business through exceptional interpersonal skills and attentiveness to customer preferences.
Adhered to all traffic laws and regulations while operating the taxi cab, ensuring passenger safety at all times.
Informed passengers of estimated arrival times, remaining in constant communication during transit delays or detours.
Collaborated with fellow drivers to provide back-up support or coverage during peak hours or busy periods as needed.
Managed trip logs to track mileage, fuel usage, and expenses for accurate record-keeping purposes.
Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
Arrived on time to customer appointments.

Group Via Satelite Inc.

09.1998 - 12.2001

Championed change management efforts, successfully guiding the organization through periods of transition and growth.
Increased revenue through strategic business development initiatives and strong client relationships.
Managed company budgets, ensuring financial stability and long-term profitability.
Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Successfully managed budgets and allocated resources to maximize productivity and profitability.