Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Languages
Timeline
Generic

Alfonso Palma

San Jose,United States

Summary

Energetic and enthusiastic about working with

high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative and visionary methods, effective budgeting and top-of-the-line customer service.

Overview

22
22
years of professional experience

Work History

Transaction Coordinator/Loan Processor

Kasa Moreno Realty
San Jose, CA
01.2017 - Current
    • Real Estate Company
    • Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing
    • Coordinate title/escrow, mortgage loan, and appraisal processes.
    • Coordinate inspections, assist in negotiations regarding repairs and coordinate completion of repairs.
    • Provided support to Loan Officer by reviewing and verifying borrowers' income, credit reports, employment history, and property appraisals to prepare loan applications for underwriting submittal.
    • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
    • Contact: Maribel Moreno – (408) 829-3161

Director of Banquets

Sheraton/Westin Palo Alto Hotels
Palo Alto, CA
02.2008 - 12.2016
  • Responsible for directing Assistant Banquet Managers, Captains, Servers, and set-up department in day-to-day operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implementing and monitoring department budget and managing expenses within budget constraints.
  • Hire, train, and develop employees; conduct performance and salary reviews; resolve problems; provide open communication vehicles; Recommend discipline and termination as appropriate.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Completion of forecast and actual budget function sheets, function summary sheets and weekly payroll input.
  • Contact: Karen Bowne – (650) 328-2800

Banquet Manager

Westin Santa Clara Hotel
Santa Clara, CA
06.2000 - 01.2008
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Hired, trained, and scheduled staff to maintain adequate coverage for successful operations
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Oversaw day-to-day operations of a 500-room hotel with staff of 35 employees.

Education

Some College (No Degree) - General Studies

Evergreen Valley College
San Jose, CA

Skills

  • Office Organization
  • Detail oriented verbal & written communication
  • Prioritizing and Planning
  • Word and Excel
  • Customer satisfaction
  • Funds Distribution
  • Policy Application
  • Customer Satisfaction
  • Clerical Support
  • Proactive and Focused
  • Customer Transactions
  • Vendor Relationships
  • Customer Experience
  • Performance Improvement

Affiliations

Santa Clara Association of Realtors (02/2010 – Present)

Additional Information

  • CERTIFICATIONS AND AWARDS, Salesperson Real Estate License 01/2006 - PresentManager of the year 2005 Westin Santa Clara Hotel

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Transaction Coordinator/Loan Processor

Kasa Moreno Realty
01.2017 - Current

Director of Banquets

Sheraton/Westin Palo Alto Hotels
02.2008 - 12.2016

Banquet Manager

Westin Santa Clara Hotel
06.2000 - 01.2008

Some College (No Degree) - General Studies

Evergreen Valley College

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Alfonso Palma