Alfonso Richards
Brooklyn,NY
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
3
3
years of professional experience
Work History
Teller
Flagstar Bank
11.2023 - Current
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed approximately 30 incoming calls and per day from customers.
Server
Imani Grill
05.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided assistance to staff catering to diverse customer requirements on a daily basis in socially conscious restaurant environment.
Customer Service Representative
Macys Department Store
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2024
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NY07.2022
High School Diploma -
John Dewey High School
Brooklyn, NY06.2020
Skills
- Quality Control
- Check Payment Processing
- Customer Service and Assistance
- Customer Relationship Building
- Banking
- Microsoft
Timeline
Teller
Flagstar Bank
11.2023 - Current
Server
Imani Grill
05.2023 - 10.2023
Customer Service Representative
Macys Department Store
08.2021 - 11.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
High School Diploma -
John Dewey High School