Alfonso Richards
Brooklyn,NY
Summary
Highly organized and detail-oriented administrative professional with a background in customer service, cash management, and relationship building. Adept at handling high-pressure environments with excellent time management and communication skills. Seeking to leverage these skills in a nursing administration role to support operational efficiency, patient care standards, and team coordination.
Overview
3
3
years of professional experience
Work History
Teller
Flagstar Bank
Brooklyn, NY
11.2023 - Current
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong client relationships, focusing on customer satisfaction and trust - key skills for interacting with patients and healthcare teams.
- Managed high-volume transactions with accuracy and efficiency, handling confidential information and sensitive financial transactions.
- Performed daily balancing and audits to ensure financial integrity, a skill transferable to healthcare administrative operations.
Server
Imani Grill
Brooklyn, NY
05.2023 - 10.2023
- Cultivated relationships with diverse clientele, ensuring a positive experience, and maintaining an organized work environment.
- Demonstrated the ability to manage multiple priorities in a high-pressure setting, a skill valuable in healthcare administration roles.
- Provided assistance to staff catering to diverse customer requirements on a daily basis in a socially conscious restaurant environment.
Customer Service Representative
Macys Department Store
Brooklyn, NY
08.2021 - 11.2022
- Handled a high volume of calls and customer inquiries, maintaining professionalism and empathy—a transferable skill for patient and family interactions in healthcare.
- Answered constant flow of customer calls with minimal wait times.
- Listened to and resolved customer issues, escalating when necessary, which is essential for managing patient inquiries and administrative tasks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2024
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NY07.2022
High School Diploma -
John Dewey High School
Brooklyn, NY06.2020
Skills
- Administrative Management
- Check payment processing
- Customer service and assistance
- Time Management & Multitasking, Attention to Detail
- Attention to Detail
- Software Proficiency
- Office Administration
Timeline
Teller
Flagstar Bank
11.2023 - Current
Server
Imani Grill
05.2023 - 10.2023
Customer Service Representative
Macys Department Store
08.2021 - 11.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
High School Diploma -
John Dewey High School