Alfonso Sanchez Jr.

• Coordinated cross-departmental projects, ensuring alignment with organizational goals and timelines.
• Managed budget allocation for department resources, optimizing costs while maintaining service quality.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Diagnosed and repaired gaming machines to ensure optimal performance and customer satisfaction.
• Analyzed customer feedback to identify areas for service improvement and prioritized action plans accordingly.
• Maintained strict adherence to safety protocols when operating tools or handling electrical components, protecting both staff members and guests from potential hazards.
• Enhanced customer satisfaction by troubleshooting and repairing gaming machines efficiently and effectively.
• Provided excellent customer service by responding promptly to inquiries and resolving any technical issues experienced by guests.
• Drove company vehicle to travel to customer locations and service vending machines.

• Trained and mentored team members on efficient workflow practices and customer service skills.
• Supervised daily operations to ensure adherence to safety and quality standards.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

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• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.