Alfonso Silva
Brownsville
Summary
Dynamic professional with proven success at Charter Spectrum in customer service and data analysis. Expertise in inventory management and quality control, leading to effective resolution of customer complaints and enhanced team productivity. Strong commitment to excellence and development of robust client relationships.
Overview
2026
2026
years of professional experience
Work History
Customer Solutions Specialist
Charter Spectrum
Harlingen
05.2024 - 05.2025
- Managed multiple tasks concurrently while ensuring accuracy across all operations.
- Generated monthly reports detailing key performance indicators for customer satisfaction.
- Assisted customers with product selection and purchase decisions effectively.
- Resolved customer complaints promptly by listening to concerns and providing tailored solutions.
Production Supervisor
Trico Products Corporation
10.2021 - 07.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Closely work with general manager with any work related inventory and employee issues being the right hand man for the them
Machine Operator Technician
Trico Products Corporation
10.2021 - 07.2024
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
CNC Machine Operator
Cedillo Inc
01.2020 - 10.2021
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Customer Service Cashier
Wingsby the Border L
08.2017 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Medical Assistant
TSTC
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
James Pace High School
Brownsville, TX06.2020
Skills
- Customer service
- Data analysis
- Inventory management
- Quality control
- Production scheduling
- Team leadership
Skills
- HIPAA Compliance
Languages
English
Professional
Spanish
Professional
Languages
ENGLISH AND SPAINSH
Timeline
Customer Solutions Specialist
Charter Spectrum
05.2024 - 05.2025
Production Supervisor
Trico Products Corporation
10.2021 - 07.2024
Machine Operator Technician
Trico Products Corporation
10.2021 - 07.2024
CNC Machine Operator
Cedillo Inc
01.2020 - 10.2021
Customer Service Cashier
Wingsby the Border L
08.2017 - 08.2020
Medical Assistant
TSTC
High School Diploma -
James Pace High School
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