Alfonso Torreblanca
Brownsville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Michael's
05.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Collaborated with team members to achieve monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
Shift Manager
Walgreens Boots Alliance
06.2019 - 02.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Call Center Sales Representative
T-Mobile
05.2016 - 03.2019
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Education
MBA - Marketing
The University of Texas Rio Grande Valley
Edinburg, TX12.2023
BBA - Marketing
The University of Texas Rio Grande Valley
Edinburg, TX05.2016
Skills
- Purchase Recommendations
- POS System Operation
- Retail Transactions Processing
- Customer Engagement
- Relationship building
- Excellent communication
- Interpersonal skills
- Sales techniques
- Active listening
- Upselling strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Michael's
05.2021 - Current
Shift Manager
Walgreens Boots Alliance
06.2019 - 02.2021
Call Center Sales Representative
T-Mobile
05.2016 - 03.2019
MBA - Marketing
The University of Texas Rio Grande Valley
BBA - Marketing
The University of Texas Rio Grande Valley