Alfonso Valencia
Canoga Park,CA
Summary
Alfonso Valencia is a detail driven professional who prioritizes client comfort, health and experience. With an education in Business and Mental Health Management, Mr. Valencia is in the unique position to aid any business in growing their clientele and influence, increasing visibility and revenue. Shifting focus to the medical field, Mr. Valencia uses a background in Behavioral Health with patients with ASD and other forms of intellectual disabilities and is RBT certified. Mr. Valencia has years of Both Medical and Customer Service Management in Clinic settings to High End Luxury Fashion Boutiques. Transferring to Behavioral and Mental Health has put clients mind at ease; a skill necessary to help the client focus on their health and well-being also help families who need guidance and help with certain areas. In this new and rewarding career path, Mr. Valencia has worked with Consumers with families that have ASD to many intellectuals' behaviors and is very well versed in handling multiple situations. Mr. Valencia's prominently goal is to work with all sorts of patients that have a vast number have different behaviors and physiological challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Mcrory Pediatric Services
10.2023 - Current
- Established trusting relationships with clients, providing foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Established trusting relationships with clients, providing foundation for successful behavioral change.
Direct Support Professional (DPS)
360 Behavioral Health
01.2022 - 01.2024
- As a Direct Support Professional (DSP) i assist families seeking support with ASD Autism Spectrum Disorder and other related developmental disabilities or behaviors by providing care in home, at a support center, school, care facility or community
- 360 Behavioral Health is an "umbrella brand" established in 2018 to pull together - under one banner - a collection of service providers that deliver exceptional care to individuals impacted by Autism (ASD)and other developmental disabilities or conditions that interfere with daily living
- BEHAVIOR RESPITE IN ACTION(BRIA), Applied Behavior Analysis (ABA)
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
Operations Manager
24 Hour Fitness Super Sport
05.2019 - 01.2022
- Operations Management oversees the day to day running of the facility with duties including by not limited to: Monitoring Financial Data and overseeing the day to day running of the facility, Performing Membership Agreement and audits, Evaluating Membership Agreement and satisfaction, Overseeing and maintaining needed inventory i.e
- Uniforms and office supplies, Teams Adherence to Safety Policy including current CPR and KPI regulations, Effectively Utilizing Social Media Advertisement to attract new members as well as update Current Members Events and Challenges, Maintaining staff on a daily basses, making sure that all supplies products merchandise is up to code, Making sure that all areas are up to safety standard for health and professionalism cases
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
General Manager
REBAG
04.2018 - 04.2020
- Facilitated in Opening the new Store Locations on Melrose and Rodeo Drive, Assisted Head of Retail Operations for East and West Coast Locations.
- Developed Team Building Strategies to Attract and Maintain Talent, Assisted Head of Retail of Operations for East Coast and West Coast Location.
- Boosted sales by providing exceptional customer service and product knowledge in the luxury fashion sector.
- Partnered with other departments such as marketing or finance to optimize overall business performance while maintaining a focus on luxury sales objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Department/Operations Manager
Burberry
06.2017 - 03.2019
- Led High Performing Customer Service Orientated Team, Mentored Team by Demonstrating the Burberry Luxury Experience, Oversaw Team Training to Strengthen Key Elements of the sales and KPI Burberry Experience through Critical Problem Solving, Having years of experience with the knowledge of high fashion and luxury leather goods, High Volume goods to luxury clients to catering to various parties and staff engagement, Maintaining payroll and inventory for various stores
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
North Hollywood Senior High School
North Hollywood, CAAssociate of Science -
Pierce College
Winnetka, CAApplied Behavior Analysis/ Physical Therapy
West Valley Occupational Center
Winnetka, CASkills
- Luxury Engagement, Family Engagement
- Visionary Leadership Excellent Organization Abilities
- Anticipating and Solving Issues
- Behavioral Skills Training
- Data analysis skills and Behavior Treatment Plans
- Reinforcement Strategies
- Operations Management, Staff Management
- Staff Training, Operations Oversight
- Decision-Making, Customer service
- Operations Monitoring
Personal Information
Title: HEALTH AND BUSINESS MANAGEMENT
References
- Oswaldo Rivas, 310-927-1954, oswaldo.rivas73@gmail.com
- Arelene V Conrad, 504-210-7688, arelenevconrad@gmail.com
- Maria E Garcia, 818-399-6750, Meg5chandler@hotmail.com
Certification
- RBT - Registered Behavior Technician
- Physical Therapy Aid
- CPR and First Aid
- CPI (Crisis Prevention)
- Respite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Behavior Therapist
Mcrory Pediatric Services
10.2023 - Current
Direct Support Professional (DPS)
360 Behavioral Health
01.2022 - 01.2024
Operations Manager
24 Hour Fitness Super Sport
05.2019 - 01.2022
General Manager
REBAG
04.2018 - 04.2020
Department/Operations Manager
Burberry
06.2017 - 03.2019
High School Diploma -
North Hollywood Senior High School
Associate of Science -
Pierce College
Applied Behavior Analysis/ Physical Therapy
West Valley Occupational Center
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