Alfonso Jr. Perez
Paramount,CA
Summary
Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Team Trainer
Chuck E Cheese
11.2019 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
Customer Service Representative
Knotts Berry Farm
05.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2020
Skills
- Staff Training
- Cross-training abilities
- Active Listening
- Customer Service
- Cleaning and sanitation
- Team Leadership
- Workplace Safety
- Food Safety
- Cash Handling
- Kitchen Sanitation
- Safe Food Handling
- Sanitation and cleaning
- Product Knowledge
- Employee Training
- Policies and Procedures
- Delegating Work
- Processing payments
- Restaurant Standards
- Staff education and training
- Attention to Detail
- Critical Thinking
- Clear Communication
Languages
Spanish
Professional Working
Timeline
Team Trainer
Chuck E Cheese
11.2019 - Current
Customer Service Representative
Knotts Berry Farm
05.2018 - 11.2018
High School Diploma -
Paramount High School