Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Alfonso Torres Cartaya

Walton,KY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Educational Services and Mental Health industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

2
years of professional experience
1
Certification

Work History

Talbert House

Prevention Specialist
03.2023 - Current

Job overview

  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

AlphaBEST Education

Zone Leader
11.2021 - 05.2023

Job overview

  • Demonstrated exceptional communication skills to effectively engage with students, parents, and colleagues, ensuring clear understanding of educational objectives and addressing concerns promptly.
  • Adapted teaching methods and materials to accommodate diverse learning styles, fostering an inclusive classroom environment and promoting positive customer experiences for students and parents.
  • Employed strong problem-solving abilities to identify individual student challenges, implementing tailored strategies that facilitated academic progress and promoted a supportive learning atmosphere.
  • Collaborated closely with fellow teachers, administrators, and support staff to create a cohesive and collaborative learning environment, contributing to a positive team dynamic and customer-oriented approach.

Young Scholars Academy

President Of Student
08.2022 - 04.2023

Job overview

  • Participated in faculty and college committee activities.
  • Represented institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes
  • Planned and promoted sporting events and social, cultural, and recreational activities.
  • Led a team of 50 other leaders reporting to the Board of Donors.

Education

University Of Cincinnati

Bachelor of Arts from International Affairs
2026

University Overview

  • Minors: Health Promotion & Education minor, Public Relations, Data Analytics.

Northern Kentucky University

Associate of Arts from Integrative Studies
2023

University Overview

GPA: 3.7

President's Honor List

Dixie Heights High School

High School Diploma

University Overview

GPA: 4.4

  • Ranked in the Top 2% of class
  • Extracurricular Activities: Track & Field + Competitive Swim

Skills

  • Relaxation Techniques
  • Safety Procedures
  • Problem Management
  • Risk Prevention
  • Positive Reinforcement Methods
  • Public Relations
  • Idea Brainstorming
  • Customer Relations
  • Business Development Understanding
  • Active Listening

Certification

Adult, Child and Baby First Aid/CPR/AED

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Prevention Specialist
Talbert House
03.2023 - Current
President Of Student
Young Scholars Academy
08.2022 - 04.2023
Zone Leader
AlphaBEST Education
11.2021 - 05.2023
University Of Cincinnati
Bachelor of Arts from International Affairs
Northern Kentucky University
Associate of Arts from Integrative Studies
Dixie Heights High School
High School Diploma

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Alfonso Torres Cartaya