Alfonzo Brown
East Palatka,FL
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environ Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
27
27
years of professional experience
Work History
Merchandising Department Supervisor
The Home Depot
05.2005 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks to staff to cover operational needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Service Desk Supervisor
The Home Depot
05.2005 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
Specialty Department Supervisor
The Home Depot
05.2005 - Current
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
Assistant Store Manager
JCPenney
01.1997 - 01.2003
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
No Degree - Education
Tallahassee Community College
Tallahassee, FL01.1993
No Degree - Education
Florida Community College At Jacksonville
Jacksonville, Florida North Campus01.1991
Skills
- Growth Planning
- Sales Expertise
- POS Systems Operations
- Process and Procedure Development
- Time Management
- Problem Resolution
- Staff Development
- Motivational Leadership
- Workload Balancing
- Sales Growth
- Verbal and Written Communication
- Customer Service
- Safety and Security
- Vendor Relationship Management
- Flexible Work Schedule
Accomplishments
- Achieved 73 Homer Awards ( 6 Bronze, 6 Silver, 6 Gold, 6 Platinum and 1 Diamond).
- Passed three parts of the RMA.
Affiliations
Credit Captain
- Diversity Team Member
- Employee Team Member
- Credit Capitan
- Team Depot
Timeline
Merchandising Department Supervisor
The Home Depot
05.2005 - Current
Service Desk Supervisor
The Home Depot
05.2005 - Current
Specialty Department Supervisor
The Home Depot
05.2005 - Current
Assistant Store Manager
JCPenney
01.1997 - 01.2003
No Degree - Education
Tallahassee Community College
No Degree - Education
Florida Community College At Jacksonville