Alfonzo Northington
Management / Leadership
Summary
Accomplished Pharmacy Shift Supervisor/Case Manager at PharmaCord, adept in inventory management and customer service management, significantly enhanced patient care and operational efficiency. Demonstrated leadership in staff coaching and fostering team collaboration, with a proven track record in resolving customer concerns and streamlining pharmacy operations for optimal service delivery. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Pharmacy Shift Supervisor/Case Manager
PharmaCord
02.2022 - Current
- Successfully resolved customer complaints or concerns in a timely manner, maintaining a high level of customer satisfaction.
- Assisted patients in understanding their medications, leading to better adherence rates and improved health outcomes.
- Increased efficiency by streamlining pharmacy operations and implementing new policies.
- Managed staff scheduling for optimal coverage during peak hours, reducing wait times for patients.
- Improved inventory management by implementing accurate tracking systems and conducting regular audits.
- Implemented cost-saving measures that resulted in reduced overhead expenses without compromising patient care or service quality.
- Spearheaded initiatives focused on improving the overall patient experience in the pharmacy setting.
- Optimized workflow by effectively delegating tasks to team members based on their skill sets and areas of expertise.
- Reduced medication errors by implementing robust quality control measures within the pharmacy team.
Hawthorn Retirement Residential
Hawthorn
02.2019 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Supervisor/ Logistic/ Supervisor/
Adecco
01.2016 - 01.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 20 employees.
Warehouse Logistics Supervisor
Dove Bar International
01.2014 - 01.2016
- Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
- Implemented quality control measures to ensure all products met required specifications before shipping to customers.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Enforced team adherence to safety regulations and protocols.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Met or exceeded production goals and objectives by following strict procedures.
- Determined staffing needs, developing schedules to staff all shifts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored production levels and implemented measures to increase output.
- Developed standard operating procedures for team to follow and maintained records of activities.
Education
Criminal Justice
John A Logan College
Carterville, ILSkills
- Employee Scheduling
- Multitasking and Prioritizing
- Critical Thinking
- Decision-Making
- Team Building and Motivation
- Customer Service Management
- Patient confidentiality
- Workflow Optimization
- Scheduling Coordination
- Superior Work Ethic
- Inventory and Stocking
- Computer Proficiency
- Goal Setting and Achievement
- Creativity and Originality
- Handling Complaints
- Staff Coaching and Training
- Leadership Development
- Flexible Work Schedule
- Problem Anticipation and Resolution
- Sales Leadership
- Work Area Inspection
- Inventory Management
- Retail Operations
Timeline
Pharmacy Shift Supervisor/Case Manager
PharmaCord
02.2022 - Current
Hawthorn Retirement Residential
Hawthorn
02.2019 - 02.2022
Customer Service Supervisor/ Logistic/ Supervisor/
Adecco
01.2016 - 01.2019
Warehouse Logistics Supervisor
Dove Bar International
01.2014 - 01.2016
Criminal Justice
John A Logan College