Alfonzo Osborne
Stone Mountain,Georgia
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
25
25
years of professional experience
Work History
Project Manager
ISS
01.2016 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Negotiated and managed third-party contracts related to project deliverables
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
General Sales Manager
Conyers Nissan
10.2002 - 11.2015
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained extensive knowledge of company products and services.
- Developed and implemented comprehensive salesperson training program.
Network Support
Norfolk Southern
11.1998 - 10.2002
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Bachelor of Science - Computer Information Systems
Grambling State University
Grambling, LA05.1998
Timeline
Project Manager
ISS
01.2016 - Current
General Sales Manager
Conyers Nissan
10.2002 - 11.2015
Network Support
Norfolk Southern
11.1998 - 10.2002
Bachelor of Science - Computer Information Systems
Grambling State University