Alfonzon Lee
Flint,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Material Handler
ALL PACKAGING COMPANY
09.2024 - Current
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Sr. Material Handler
General Motors
08.2018 - 08.2023
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Assisted in the packaging and labeling of finished products for shipment to customers
- Worked closely with production team to provide them with necessary materials in a timely manner
- Maintained cleanliness of work area, adhering to sanitation standards set by the company
- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Trained new employees on safe material handling procedures and company policies
- Participated actively in team meetings providing insights into process improvement opportunities
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
IT Specialist
Insight Global Temporary Agency
09.2017 - 10.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
Tier 1 Technical Support
The Adecco Group - Hewlett Packard Enterprise
05.2016 - 08.2017
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Technical Support Advisor
Kelly Services - Kelly Connect - Apple LLC
04.2015 - 03.2016
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations
- Reduced call resolution time by effectively troubleshooting software and hardware problems
- Answered inbound calls and resolved advanced technical support issues for a variety of technological products in a call center environment
- Placed outbound calls to answer messages of customers needing technical support
Warehouse Clerk
Aerotek Staffing-Comcast Xfinty
05.2013 - 06.2014
- Checked packages and merchandise for damage and notified vendors.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Kept warehouse up to safety and health regulations at all times.
- Inspected merchandise and sent damaged pieces for repair before shipment.
CNC Operator
Cignys Manufacturing LLC
01.2007 - 12.2011
- CNC lathes and mills, kept parts in tolerance by making offsets, bore gauge, micrometers, calipers and height gauge
- Monitored machinery during its operation
- Loaded and unloaded the machine and made minor adjustments to the controls
- Adjusted machine speeds during production
- Periodically inspected the products by comparing the parts to blueprints
- Oversaw multiple machines at a given time
- Documented production numbers at the end of every hour or shift
- Observed strict safety rules
- Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly
- Improved production efficiency by adjusting and maintaining CNC machinery for optimal performance
Supervisor
Service Building Materials LLC
12.2001 - 11.2006
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supported production workers in meeting goals without compromising safety and compliance.
- Used warehouse management software to reconcile daily inventory.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
Associate in Science - Computer And Information Sciences
Everest University
Orlando, FL10-2014
Skills
- Equipment safety
- Warehouse operations
- PPE policy adherence
- Regulations compliance
- OSHA compliance
- Operations support
- Attention to detail
- Verbal and written communication
- Assembly and production
- Pulling and staging
- Shipping and receiving
- Warehouse management
- Manufacturing
Certification
- Forklift Certification
- Driver's License
Timeline
Material Handler
ALL PACKAGING COMPANY
09.2024 - Current
Sr. Material Handler
General Motors
08.2018 - 08.2023
IT Specialist
Insight Global Temporary Agency
09.2017 - 10.2017
Tier 1 Technical Support
The Adecco Group - Hewlett Packard Enterprise
05.2016 - 08.2017
Technical Support Advisor
Kelly Services - Kelly Connect - Apple LLC
04.2015 - 03.2016
Warehouse Clerk
Aerotek Staffing-Comcast Xfinty
05.2013 - 06.2014
CNC Operator
Cignys Manufacturing LLC
01.2007 - 12.2011
Supervisor
Service Building Materials LLC
12.2001 - 11.2006
- Forklift Certification
- Driver's License
Associate in Science - Computer And Information Sciences
Everest University
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