Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alfonso Tyler

North Las Vegas,NV

Summary

Dynamic Senior Account Manager with a proven track record of over 20 years, excelling in account management and revenue generation. Working in contract negotiation and customer relationship management, I successfully expanded client portfolios and achieved high satisfaction rates. Recognized for strategic business development and fostering strong client partnerships to drive growth.

Overview

28
28
years of professional experience

Work History

Senior Account Manager

CCS Facility Services
Las Vegas, NV
07.2021 - 03.2025
  • Participated in weekly team meetings with other senior account managers to discuss best practices.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Gathered feedback from clients regarding product quality and overall satisfaction levels.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.

Senior Account Manager

RBM Commercial Cleaning Services
Las Vegas, NV
10.2017 - 07.2021
  • Listened to customer needs to identify and recommend best products and services.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Developed strategies to increase revenue from existing accounts.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Reduced process lags by training employees on best practices and protocols.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Negotiated contracts with clients to maximize profitability.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Developed successful customer relationships to boost sales opportunities.
  • Implemented customer feedback mechanisms to gather insights and improve service delivery.
  • Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.

Director of Operations

ServiceMax
Las Vegas, NV
09.1997 - 10.2017
  • Provided feedback to cleaners based on inspection results or customer comments.
  • Identified cost-saving solutions when purchasing supplies or equipment for the team.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in developing departmental budgets and adhering to allocated funds.
  • Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Bonanza High School
Las Vegas, NV
06-1982

Skills

  • Account management
  • Customer relationship management
  • Sales strategy
  • Contract negotiation
  • Revenue generation
  • Business development

Affiliations

  • A member of BOMA for over 10 years. Served on the board for 2 years, chair for emergency preparedness committee for 1 year.
  • Rapport Leadership International: Completed three day course consisting of leadership development.

Timeline

Senior Account Manager

CCS Facility Services
07.2021 - 03.2025

Senior Account Manager

RBM Commercial Cleaning Services
10.2017 - 07.2021

Director of Operations

ServiceMax
09.1997 - 10.2017

High School Diploma -

Bonanza High School

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Alfonso Tyler