Hi, I’m
Alfred Addo
Ellicott City,MD
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at PF Changs Restaurant. Demonstrates exceptional customer service and team collaboration skills, excelling in fast-paced environments. Proven ability to enhance guest satisfaction and streamline service operations, achieving a significant increase in efficiency. Expert in food safety practices and guest relations management, committed to maintaining high cleanliness standards.
Overview
4
years of professional experience
Work History
Bjs Restaurants Inc
Server
03.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Memorized the menu overtime, which now helps recommend drinks, appetizers, and entrees to customers who have trouble picking what they want. It also helps to put in food faster and further express your knowledge about the restaurant.
Glenwood
Host
08.2022 - Current
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
PF Changs Restaurant
Server
12.2021 - 12.2022
Job overview
- Greeting customers: Welcoming guests as they arrive, seating them, and presenting menus.
- Taking orders: Listening carefully to customer preferences, answering questions about the menu, and entering orders accurately into the system.
- Serving food and drinks: Bringing orders to the table, ensuring everything is correct, and checking in with customers to ensure satisfaction.
- Handling payments: Presenting the bill, processing payments, and giving back the correct change or receipts.
- Maintaining cleanliness: Keeping the dining area tidy, cleaning tables after guests leave, and resetting tables for the next guests.
Pf Changs
Dishwasher
08.2021 - 12.2022
Job overview
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Amazon
Package Handler
10.2022 - 10.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
PF Changs Restaurant
Cook
05.2021 - 10.2022
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Mt.Hebron High SchoolEllicott City, MD
High School Diploma
Howard Community CollegeColumbia, MD
Cybersecurity from Computer Science
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Team collaboration
- Service prioritization
- Order accuracy
- Food safety practices
- Suggestive selling
- Guest relations management
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Table setting knowledge
- Ordering procedures
- Daily specials memorization
- Food and beverage pairings
- Food delivery
Timeline
Server
Bjs Restaurants Inc
03.2023 - Current
Package Handler
Amazon
10.2022 - 10.2022
Host
Glenwood
08.2022 - Current
Server
PF Changs Restaurant
12.2021 - 12.2022
Dishwasher
Pf Changs
08.2021 - 12.2022
Cook
PF Changs Restaurant
05.2021 - 10.2022
Mt.Hebron High School
High School Diploma
Howard Community College
Cybersecurity from Computer Science