Alfred Anderson
Mount Vernon,NY
Summary
Proven expertise in enhancing property conditions and customer satisfaction, notably with Milio Management LLC. Skilled in cleaning, maintenance, and customer service, achieving significant improvements in client retention and property aesthetics. Demonstrates strong emergency response readiness and a knack for fostering positive client relationships through active listening and empathetic engagement.
Overview
39
39
years of professional experience
Work History
Self Employed Handy Man
Neighbors House
Mount Vernon, NY
02.2022 - Current
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
- Performed general housekeeping and cleaning tasks.
- Demonstrated versatility in skill set, effectively handling a range of maintenance tasks from painting and drywall repair to basic electrical and plumbing work.
- Upheld high standards of cleanliness by maintaining common areas such as restrooms, break rooms, and entryways in top condition.
- Performed minor landscaping tasks to enhance curb appeal while adhering to established budget constraints.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Building Porter
Milio Management LLC
Mount Vernon, NY
06.2008 - 01.2022
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
- Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
Customer Support Specialist
Time Warner Cable Of New York City
Flushing, NY
01.1996 - 02.2007
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and coached customer service representatives in meeting the companies policies and procedures.
Floral Design Salesperson
Victors Garden District
New York, NY
12.1985 - 03.1996
- Enhanced store''s visual appeal with creative and eye-catching floral arrangements, driving foot traffic and sales.
- Developed custom floral designs that aligned with client budgets without compromising quality or aesthetic appeal.
- Collaborated with team members to maintain a clean and inviting store environment that encouraged browsing and impulse purchases from customers.
- Streamlined order processing by maintaining accurate inventory records and closely monitoring stock levels.
Education
Bachelor of Arts - Business Administration And Management
Taylor Business Institute
New York, NY02.1987
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06.1983
Skills
- Cleaning Expertise
- Customer service focus
- Painting and patching
- Maintenance knowledge
- Fire safety protocols
- Window Washing
- Waste Disposal Management
- Security awareness
- Snow Removal
- Emergency response readiness
Timeline
Self Employed Handy Man
Neighbors House
02.2022 - Current
Building Porter
Milio Management LLC
06.2008 - 01.2022
Customer Support Specialist
Time Warner Cable Of New York City
01.1996 - 02.2007
Floral Design Salesperson
Victors Garden District
12.1985 - 03.1996
Bachelor of Arts - Business Administration And Management
Taylor Business Institute
High School Diploma -
Mount Vernon High School