Alfred Asibey-Bonsu
Havre De Grace,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Business Operations Director
Simple Group
01.2017 - 06.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Manger
Avis Budget Group
05.2015 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Administrative Coordinator
University Of Maryland University College
05.2014 - 05.2015
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Created presentations and other materials to support organizational activities.
- Developed and implemented organizational systems to streamline daily operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Assistant Retail Store Manager
CVS Pharmacy
01.2012 - 05.2014
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Optimized store displays and appearance via strategic merchandising.
- Answered questions about store policies and addressed customer concerns.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
Mental Health Registered Nurse
Charter Behavioral Health
07.1993 - 01.1996
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Performed frequent ongoing assessments of patients' status to address changes.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Science - Legal Studies
University of Maryland - University College
Hyattsville, MDMBA - Business Management
University of Maryland - University College
Hyattsville, MD05.2012
Skills
- Organization and Time Management
- G-Suite
- Training and Development
- Data Entry
- Decision-Making
- Flexible and Adaptable
- Critical Thinking
Timeline
Business Operations Director
Simple Group
01.2017 - 06.2023
Operations Manger
Avis Budget Group
05.2015 - 12.2016
Administrative Coordinator
University Of Maryland University College
05.2014 - 05.2015
Assistant Retail Store Manager
CVS Pharmacy
01.2012 - 05.2014
Mental Health Registered Nurse
Charter Behavioral Health
07.1993 - 01.1996
Bachelor of Science - Legal Studies
University of Maryland - University College
MBA - Business Management
University of Maryland - University College