Alfred Carr
Bacliff,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Buy Buy BABY
11.2021 - 07.2023
- Worked on improving conversion, store sales, employee retention, setting forecast, controlling labor and store expenses, and increasing ebita
- Building a great culture and work atmosphere.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Meat and Seafood Specialist/Assistant Manager
Kroger
03.2008 - 11.2021
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
- Assisted customers, answered questions and resolved problems for stellar customer service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Madison High School Trotwood Ohio
Trotwood, OH06.2000
Skills
- Supervising experience
- Training & development
- Microsoft Office
- Organizational skills
- Customer service
- Retail Management
- Upselling
- Interviewing
- Store Management Experience
- Cash Handling
- Payroll
- Merchandising
- Pricing
- Management
- Recruiting
- Assistant Manager Experience
- Planograms
- Employee Orientation
- Retail Sales
- Maintaining Clean Work Areas
- Merchandising Plan Development
- Mentoring
- Manager Coaching and Training
- Professional Development
- Customer Experience
- Professional Relationships
- Special Assignments
- POS Systems Knowledge
- Pricing Strategies
- Customer Needs Assessments
Timeline
Store Manager
Buy Buy BABY
11.2021 - 07.2023
Meat and Seafood Specialist/Assistant Manager
Kroger
03.2008 - 11.2021
High School Diploma -
Madison High School Trotwood Ohio