Alfred Ching

· Strategized the effective utilization of personnel to establish production targets and other mission critical goals

· Participate in the planning, strategic goal setting, and vision for the local field office

· Manage administrative functions of adjustment of status, naturalization, INFO, and Application Support Operations including planning, forecasting, and policy implementation

· Supervise and develop a team of officers assigned to engage the public and administer and determine the eligibility of benefits provided under the Immigration and Nationality Act

· Prioritize workloads, direct scheduling, and oversee the office workforce for effective operation

· Implement management directives and policy guidance which includes the training of USCIS staff

· Assess section programs, analyze results, and provide production direction in line with shifting agency strategic goals.

· Coach employees, identify and conduct team training, encourage individual development through the identification of long and short-term goals

· Engage stakeholders, community members, customers, and other governmental/non-governmental agencies to foster information sharing and build meaningful relationships

· Provide direction, growth opportunities, and training to field office officer corps through classroom and individual instruction, and mentoring sessions

· Deliver technical and policy direction to USCIS team members

· Strategize and endorse ideas and process improvements to enhance office effectiveness and team morale

· Evaluate work performance of subordinates

· Organize routine and special naturalization ceremonies

· Responsible for the coordination and planning of judicial and administrative naturalization ceremonies at off-site locations, which includes the collaboration with US District Court staff and venue employees

· Participate in hiring panels for selections for members of the team

· Review office work product for quality and ensure decisions are made and service is provided in a timely manner in accordance with the law.

· Work collaboratively with Fraud Detection National Security team in the identification of suspect individual cases and larger multiple scheme concerns

• Perform liaison activities with local Homeland Security Investigations and other federal law enforcement agencies regarding benefit seekers under investigation

· Coordinated and collaborated with internal components, sister agencies, and other governmental organizations to enhance the integrity of the immigration system

• Conduct naturalization and adjustment of status interviews, as needed.

• Line Service Technician - Launching and recovering “Marshal” aircraft. Moving, wing walking, and securing aircraft. Fuel/de-ice aircraft as requested. Provide lavatory and water service, shuttle service for passengers/crew, oil for aircraft, and assist with baggage/cargo for both passengers/crews. Perform general cleaning and FOD walk down from ramp, building, and customer areas.
• Maintained accurate records of fuel transactions and inventory levels.
• Inspected and logged physical airplane conditions and fuel levels to maintain safety and recommend corrective maintenance according to FAA and TSA regulations.
• Ensured proper handling of hazardous materials used for aircraft servicing.
• Assisted with fueling aircrafts and other ground support equipment as needed.
• Processed baggage claims according to company policies and procedures.
• Provided assistance to disabled passengers both inside the terminal building as well as onboard the plane.
• Received incoming freight shipments and delivered them to designated locations within the airport premises.
• Loaded and unloaded cargo from airplanes safely using appropriate lifting techniques.
• Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
• Communicated flight information updates to passengers in a timely manner while providing excellent customer service at all times.
• CSR - Assist customers with requested service such as fuel, hangar space, ground transportation, etc. Bill customers for services rendered. Maintain and stock information, materials, and amenities in the customer service areas.
• Assisted customers with ground transportation needs such as rental cars or hotel reservations.

• Conducted independent research concerning the eligibility entitlements of individuals and organizations seeking immigration benefits, and/or lawful status under the immigration laws of the United States
• Adjudicated family-based petitions, lawful status conveying applications, and naturalization/citizenship applications which involved conducting interviews, assessing credibility, obtaining sworn testimony, and reviewing documentation of information and evidence
• Drafted legally sufficient decisions and notices that frequently involved complex immigration related matters pertaining to criminal issues, inadmissibility, deportability, marriage fraud, and false identity
• Initiated removal proceedings, rescission proceedings, and cancellation of certificates for individuals that committed crimes or were improperly accorded immigration related benefits
• Collaborated and communicated with a variety of internal and external stakeholders, customers, and peers as an officer, co-worker, and union steward and Congressional Liaison
• Routinely assigned complex cases requiring an in-depth analysis of case law, regulation, policy and the Immigration and Nationality Act
• Rendered decisions after assessing the impact on the agency, public interest, and the applicant while balancing discretionary and humanitarian factors
• Interviewed applicants applying for immigration benefits for a wide variety of application types including but not limited to Adjustment of Status, waivers, Conditional Resident Petitions, Naturalization, Citizenship
• Maintained effective and positive communication with the public, benefit seekers, members of Congress, their staff, and law enforcement agencies

· Participate in audit and quality assurance by reviewing files and work of other ISOs, back up ASC manager, FDNS ride along “site visit”, special projects and events such as NATZ ceremony.

• Mentor and coach new officers by reviewing and evaluating their cases, providing guidance for drafting notices (RFE, Denial, NOIR, NOID, etc.), and technical support for system update.
• Provide suggestions to management on ways to enhance quality and consistency in adjudications and streamline operational processes.
• Provides quality service to both internal and external customers, through effective liaison with individual attorneys or representatives, attorney groups, community-based organizations, congressional offices, international business groups, representatives of the news media and other government agencies and by writing well-organized, logical, often complex legal decisions, opinions, standard operating procedures, reports, evaluations, presentations, standard statements, and correspondence with an emphasis on the utilization of plain language to ensure maximum understanding of our customers.
• Provide suggestions to management on ways to enhance quality and consistency in adjudications and streamline operational processes.

• Member of the Navy Consolidated Maintenance Organization - responsible for providing maintenance and logistics support to six patrol and reconnaissance squadrons conducting missions worldwide, in response to operational tasking directed by JCS and theater commanders.
• Exemplary Performance as Billeting Petty Officer & Mail Petty Officer – performed berthing coordination and upkeep. Administrative and organizational skills were paramount in the successful coordination of over 200 berthing request, reservations request for conferences, 1,200 flight meals and numerous transportation requests with ZERO discrepancy. Sorts and delivers mails. Responsible for making certain that mail reaches its designated recipient.
• Administrative assistant in Quality Assurance Division- Ensured all checklist, work guides, sheets and Maintenance Requirement Card “MRC’s” used to define and control maintenance were current and complete prior to issuance to department. Maintained and controlled technical documents (TDs), classified technical publications for the department, and ensured all publications applicable to each work center were current and complete. Investigated/verified qualification (current, expired) from all crews in every work center.
• Excellent Mechanic – performed scheduled and unscheduled maintenance on 40 P-3C and EP-3E aircraft. Ensured fully mission capable aircraft were available for operational tasking.
• Aircraft Director (Line Handler) – w/c 310(Line Shack/ Ramp) Shift supervisor. Performed pre-flight, thru-flight, and post-flight inspections on assigned aircraft and document findings. Launching and recovering aircraft. Moved and secured aircraft. Fuel/de-ice aircraft as requested. Knowledgeable and performed minor maintenance on ground support equipment such as Air Start unit, ground power unit, different kinds of stand (B1, B2, B4, and B5), and external A/C and tow tractors.