Alfred Clark Jr
Computer Operator
Chicago,IL
Summary
Knowledgeable Computer Operator looking to upgrade job title and take on more responsibility, and be more effective at my job. With a excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Computer Operator I
Cook County Gov
04.1995 - Current
- Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Performed troubleshooting of system performance.
- Assisted computer users with technical issues remotely and at workstations.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled computer system troubleshooting and provided technical support to user under the Office of the President.
Education
No Degree - Mathematics And Computer Science
Olive Harvey College
ChicagoHigh School Diploma -
William R. Harper
Chicago, IL06.1978
Skills
- Knowledge of O365 Office Suite: Teams, Outlook, OneDrive, SharePoint, and O365
- Administration concepts: Account creation, distribution groups, shared mailboxes
- Thorough knowledge of diagnosis, troubleshooting and networking connectivity concepts
- Solid understanding of computer security concepts: Firewall, antivirus and malware prevention techniques, browser security
- Thorough knowledge of basic Active Directory administration: Domain join a computer, Account creation, password resets
- Knowledge of wireless and wired connectivity and VPN support
- Knowledge of Group Policy Objects, security groups, containers/OU’s
- Thorough knowledge of working with mobile phone configuration including familiarity with Apple iOS and Android
- Knowledge of imaging and deployment methods, installation, and configuration of computer equipment
- Knowledge and troubleshooting of networking essentials: wired and wireless connectivity, and VPN support
- Skilled in problem-solving and implementation of self and team-identified recommendations with strong attention to detail
- Excellent customer service skills and the ability to react diplomatically and patiently to internal and external customers
- Ability to prioritize, plan, and manage multiple projects utilizing best practices based on user and departmental priorities
- Ability to install, configure, and deploy computer equipment Ability to manage stress effectively in high-pressure situations while juggling competing expectations and priorities
- Strong response time to phone calls, emails, MS Teams messages, Service Desk tickets, and customer requests
- Working throughout Cook County area with various dept to resolve computer related issue
Timeline
Computer Operator I
Cook County Gov
04.1995 - Current
No Degree - Mathematics And Computer Science
Olive Harvey College
High School Diploma -
William R. Harper
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