Alfred Danelian
Mission Viejo,CA
Summary
Motivated with passionate can-do attitude. Proven sales and revenue growth leader with extensive knowledge of industry and market.
Dedicated to achieving established goals and developing long-term customer retention and repeat business.
Accomplished Auto Sales Consultant with experience working in new and used luxury car sales.
Self-directed and self-motivated.
Dedicated to delivering high-quality service and building lasting customer relationships.
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hardworking proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
24
24
years of professional experience
Work History
Internet Director
MCA Luxury Autos
01.2021 - 01.2023
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Led and executed innovative sales strategies to close complex deals.
- Consulted with clients to recognize needs and provide tailored solutions.
- Negotiated terms and pricing structures with key decision-makers to maximize profits.
- Observed and reported weekly sales activity for improved forecasting.
- Analyzed market trends and competitive intelligence to identify new sales opportunities.
- Developed and maintained strong sales pipelines with qualified leads.
- Closed deals by building strong rapport with clients and addressing their needs.
Sales manger/ Closer
Mission Viejo Audi
01.2018 - 01.2021
- Store got Sold
- Maintained checklists of required documentation and open issues affecting closings.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Sales,Finance
Lamborghini of Beverly Hills
02.2015 - 04.2017
- Boosted sales revenue by identifying and targeting high-potential clients for strategic partnerships.
- Developed customized accounting solutions for clients, resulting in increased client satisfaction and retention.
- Streamlined invoicing processes to reduce errors and improve efficiency, leading to faster payments from clients.
- Enhanced client relationships by providing personalized customer service and addressing concerns promptly.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
Internet Manager
Audi Beverly Hills
01.2016 - 01.2017
- I Moved to O.C.
- Increased online sales by developing and implementing effective digital marketing strategies.
- Enhanced website user experience through regular site optimizations and updates.
- Managed a team of content creators to produce high-quality, engaging content for the company blog.
- Streamlined internal communication processes by creating detailed project timelines and assigning clear responsibilities to team members.
- Monitored website analytics to identify trends, optimize performance, and improve overall user satisfaction.
- Collaborated with cross-functional teams to develop new products and services based on industry trends and customer needs.
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
- Managed pay-per-click advertising campaigns for maximum return on investment while adhering to budget constraints.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Manager
Auto Leasing Group
01.2009 - 01.2015
- Business Moved
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Sales Manager
Rusnak Jaguar-Rolls Royce- Bentley
01.2007 - 02.2009
- Started at Rusnak Auto Group as a Sales manager for Jaguar store
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales,Closer,Finance,Assistant Used Car Manager
Lexus of Glendale
01.1999 - 01.2007
- Collaborated with sales team members to strategize new approaches for reaching target markets and expanding company reach.
- Conducted comprehensive financial analyses to identify areas of improvement, contributing to overall business growth.
- Negotiated contract terms with clients, securing advantageous agreements that benefited both parties.
- Mentored junior staff members in industry best practices, fostering a culture of continuous learning and professional development within the team.
- Created detailed reports on account performance, presenting findings to senior management for informed decisionmaking.
- Optimized inventory management systems by implementing efficient tracking methodologies, reducing waste and improving cost control measures.
- Established strong communication channels with clients, fostering long-term relationships built on trust and mutual understanding.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Modified comprehensive reporting to reflect changing financial structure.
- Developed financial models to assess and analyze financial performance of clients.
Education
F&I - Auto Finance
Lexus Financial
Irvine02.2022
No Degree - Business Management
Glendale College
Glendale, CA04.1984
Skills
- Strong negotiation skills,
- Team player, fast learner,
- Very good with followups
- problem solver
- Good customer Service
Volunteering, helping the community.
I dedicate my available & free time to help the community when needed.
Languages
Armenian
Native or Bilingual
Persian
Native or Bilingual
Timeline
Internet Director
MCA Luxury Autos
01.2021 - 01.2023
Sales manger/ Closer
Mission Viejo Audi
01.2018 - 01.2021
Internet Manager
Audi Beverly Hills
01.2016 - 01.2017
Sales,Finance
Lamborghini of Beverly Hills
02.2015 - 04.2017
Sales Manager
Auto Leasing Group
01.2009 - 01.2015
Sales Manager
Rusnak Jaguar-Rolls Royce- Bentley
01.2007 - 02.2009
Sales,Closer,Finance,Assistant Used Car Manager
Lexus of Glendale
01.1999 - 01.2007
F&I - Auto Finance
Lexus Financial
No Degree - Business Management
Glendale College
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