Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Manager

Alfred D Romero

CHULA VISTA,CA

Summary

Dynamic and results-driven District Manager with a proven track record at Amazon, excelling in strategic planning and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved operational efficiency, achieving consistent revenue growth. Skilled in budget control and staff development, fostering high-performing teams to drive business success.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Manager

Amazon
01.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

District Manager

Grocery Outlet
01.2023 - 01.2025
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

District Manager

C&K Markets Inc.
01.2022 - 12.2023
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

District Manager

United Pacific
02.2021 - 02.2022
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Senior District Manager

99 Cents Only
01.2014 - 02.2020
  • Mentored junior managers in leadership development programs, resulting in accelerated career progression for top talent.
  • Coordinated regional events to engage customers, showcase products, and strengthen community ties.
  • Oversaw successful implementation of company-wide initiatives at the regional level by ensuring thorough communication between headquarters'' senior staffs.
  • Launched new product lines successfully by leading comprehensive training initiatives for team members across the district.
  • Monitored industry trends closely to inform proactive adjustments to district strategy as needed for sustained success.
  • Exceeded revenue goals consistently using data-driven decision-making processes to identify growth opportunities within the district.
  • Achieved sales targets consistently through effective market analysis and tailored sales strategies.
  • Developed high-performing teams by providing consistent feedback, support, and training opportunities.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

District Manager

Northgate Gonzlez Markets
01.2007 - 01.2014
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Boosted market share by identifying and capitalizing on local market trends and opportunities.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Drove sales by developing multi-million dollar contract sales.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised various locations, enforcing high-quality standards of operation.

Division Coach of Operations

Fiesta Foods Mexicana
01.2001 - 01.2007
  • Negotiated contracts with vendors and suppliers, securing favorable terms that benefited the organization''s bottom line.
  • Championed innovative solutions by encouraging creative problem-solving approaches among team members, fostering an adaptive organizational culture capable of meeting evolving demands effectively.
  • Established clear performance expectations for staff members, providing constructive feedback during evaluations to encourage professional growth.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Collaborated with Human Resources to recruit top talent for key positions within the organization, strengthening overall capabilities.
  • Developed long-term strategic plans for the division, aligning them with broader organizational objectives to ensure cohesive progress toward shared goals.
  • Managed resource allocation efficiently by identifying and prioritizing critical tasks, ensuring optimal utilization of available resources.

Store Director

Ralphs Grocery/Food-4-Less
01.1984 - 01.2001
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Managed team of 100 cashiers and floor staff.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Boosted revenue $400,00 weelky by developing and deploying strategies to effectively improve operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Analyzed operating and financial statements for profitability ratios.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Identified current and future trends that appeal to consumers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed inventory control, cash control, and store opening and closing procedures.

E-4

United States Marine Corps
06.1981 - 01.1988
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Santa Fe High
Santa Fe, NM

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Goal setting
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Schedule preparation
  • Conflict resolution
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Business development
  • Budget control
  • Financial management
  • Expense tracking
  • Contract management
  • Salesforce management
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Risk management
  • Partnership development
  • Vendor management
  • Disciplinary techniques
  • Excellent communication
  • Organizational skills
  • Work Planning and Prioritization
  • Hiring and training
  • Employee development
  • Schedule management
  • Problem-solving aptitude

Accomplishments

  • Collaborated with team of 300 in the development of new opening stores.
  • Supervised team of 1000 in District staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CPM - Certified Professional Manager
  • CM - Certified Manager Certification

Languages

Spanish
Full Professional

Timeline

Manager

Amazon
01.2025 - Current

District Manager

Grocery Outlet
01.2023 - 01.2025

District Manager

C&K Markets Inc.
01.2022 - 12.2023

District Manager

United Pacific
02.2021 - 02.2022

Senior District Manager

99 Cents Only
01.2014 - 02.2020

District Manager

Northgate Gonzlez Markets
01.2007 - 01.2014

Division Coach of Operations

Fiesta Foods Mexicana
01.2001 - 01.2007

Store Director

Ralphs Grocery/Food-4-Less
01.1984 - 01.2001

E-4

United States Marine Corps
06.1981 - 01.1988

Santa Fe High

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Alfred D Romero