Alfred Durazo
West Covina,CA
Summary
Highly motivated Home Mortgage Consultant with expertise in the CA real estate market and lending standards. Skilled in building long-term business relationships through exemplary communication and customer service skills. Dedicated to pairing borrowers with ideal loan programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
19
19
years of professional experience
Work History
Home Mortgage Consultant
Wells Fargo
12.2016 - Current
- Assessed clients' financial data to determine loan suitability.
- Advised clients on loan programs and loan application process.
- Certified in Union Plus Programs - Appointed by Union Plus representative to be the direct contact between Wells Fargo & Unions as a whole. Huge company accomplishment when i was appointed as the direct contact on the he union website overseeing thousands of union members mortgage concerns.
- Utilized CRM tools to manage client information effectively while staying organized amid high work volumes.
- Participated actively in networking events, seminars and workshops to enhance industry knowledge and establish valuable connections.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Collaborated with and facilitated communications between borrowers, realtor partners, processors, escrow and title companies.
- Enhanced customer satisfaction by providing tailored mortgage solutions to fit individual needs.
- Developed strong referral network through exceptional service quality and relationship building efforts.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Researched and updated industry knowledge on changing legislation and regulations.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Sales Manager
Fidelity Financial Services
06.2005 - 11.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - Kinesiology
California State University - Los Angeles
Los Angeles, CASkills
- Conducting Financial Assessments
- Processing Loan Applications
- Recommending Mortgage Programs
- Mortgage underwriting knowledge
- Professional demeanor
- Loan origination expertise
- Computer literacy
- Real estate market awareness
- Negotiation tactics
- Sales acumen
- Goal-oriented mindset
- Problem-solving capabilities
- Networking aptitude
- Product knowledge
- Team collaboration
- Relationship building abilities
- Marketing Expertise
- Income Evaluation
When I am not working, I enjoy being a basketball official.
I am a certified basketball official for the California Basketball Officials Association - Orange county unit.
This allows me to give back to the community and sharpen my skills in many ways.
- The ability to remain impartial
- Excellent communication skills
- Ability to handle pressure
- Adaptability to changing situations
- Ability to work well with others
Languages
Spanish
Native or Bilingual
Timeline
Home Mortgage Consultant
Wells Fargo
12.2016 - Current
Sales Manager
Fidelity Financial Services
06.2005 - 11.2016
Bachelor of Science - Kinesiology
California State University - Los Angeles
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