Alfred Handal

11/2021 - Promoted to Training Manager

• Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Evaluated the effectiveness of training programs at all levels and made recommendations for improvements.
  Was in charge of training and development programs for managers and supervisors.
• Oversaw the new employee orientation training process for more than 350 employees each year.
  Upper management was informed of all learning and performance objectives, schedules, and training assessments.
• Led new hire orientation sessions and coordinated on-the-job training.

6/2021 - Promoted to WMS Advisor (Warehouse Management Systems)

• Was in charge of all electronics in the warehouse.
  Replaced any outdated electronics.
• Fixed or sent off for repairs any damaged equipment.

07/2018 - Promoted to Outbound Advisor at the Distribution Center

• Devised, implemented, and tracked processes to improve long-term business success.
• Oversaw employee training and retraining in order to improve performance and business results.
• Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers.
  Increased employee morale and decreased turnover by 10%.
• Was in charge of 70-90 employees to make sure that all orders were pulled, wrapped, and loaded ready for shipment.

02/2018 - Rehired as Parts Sales Manager

• Educated customers about promotions to increase sales.
• Taught employees how to deal with difficult customers and difficult situations.
• Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
• Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
• Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.

05/2010 - Promoted to Store Manager

• Created employee schedules to ensure consistent coverage and assigned work based on experience and strengths.
• Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
• Taught my team members how to use effective strategies to meet operational and sales goals.
• Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
• Conducted job interviews and made hiring decisions based on the store's needs, and experience.
• Keep track of inventory and make sure products are available.
• Meet or exceed store sales and profit targets by inspiring consumer loyalty.
• Protected the store from loss or theft by establishing and enforcing clear security policies.
• Development and coaching.
• Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.

05/2008 - Promoted to Commercial Sales Manager

• Demonstrated new products to shops, detailing their features and capabilities.
• Worked with customers to identify and resolve service, account, and technical product issues after the sale.
• Made daily cold calls to shops in order to expand my client base.

08/2005 - Hired on as Customer Sales Representative.

07/2017 - Promoted to Service Center Manager

• Managed day to day business.
• Interview, hire and develop techs to move up to the next level.
• Take care of any Customer concerns or complaints.
• Scheduled daily service center employees and monitored performances.

03/2017 - Hired on as a Level 3 tech

• Duties were replacing/repairing steering/suspension parts, brakes, tires, exhaust, car and truck accessories, alignments.