Summary
Overview
Work History
Education
Skills
Interests
Timeline
Training
Generic

Alfred L. Johnson III

Jacksonville,FL

Summary

A consummate professional who is peerlessly brilliant, relentlessly creative, and wonderfully personable is tirelessly seeking a remote opportunity with an employer that is firm, fair, and compassionate. Furthermore, I aim to move from aspiring to an actual professional writer with a strong track record in creating compelling and engaging content. Skilled in storytelling, grammar, and editing, with keen ability to adapt to various writing styles and audiences. Known for effective team collaboration and consistently delivering results under tight deadlines. Demonstrates flexibility and reliability, ensuring high-quality outcomes in dynamic environments.

Overview

19
19
years of professional experience

Work History

Shipping Warehouse Associate

Sally Beauty Supply
01.2023 - Current
  • Palletizing various Sally freight onto pallets, stacking and organizing into a neat, tight, and safe formation
  • Wrapping palletized freight to ensure the formation and product isn’t compromised
  • Loading freight of various volumes into large freight trucks, while working under heavily scrutinized conditions
  • Using RF scanner to manually account for every box before loading it onto the truck
  • Consistently lifted materials weighing as much as 70 pounds or more.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.

Customer Care Support Specialist I

Coach Spherion
10.2021 - 01.2022
  • Worked on site initially, then transferred to remote agent
  • Used several databases, such as Salesforce, Kount, Kronos effectively to research and investigation a plethora of customer concerns and inquiries
  • Pivoted to other unconventional tasks, such as notifications of fraud, render to sender through UPS, and force allocation (calling other Coach stores to fulfill orders)
  • Fraud analyst, used careful and keen attention to detail, and common sense to detect fraudulent activity, especially during peak season
  • Processed return/exchange and credit/charge transactions
  • Researched returned items and resolved customer issues in a professional manner
  • Effectively communicated shipping delays to customers
  • Maintained undeliverable and problem return files
  • Closed out cases quickly and accurately
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Improved customer retention with empathetic and efficient handling of support cases.

Fulfillment Associate

Amazon
04.2018 - 03.2021
  • Outbound (Pack Singles Department) Operates and controls packing station, build boxes and places packages on conveyor. Customer obsessed, effortlessly maintain productivity rate and quality.
  • Operations Administrative Assistant
  • Labor shared (Pick/AFE Departments) Operates Arsaw and Universal stations, carefully pick items from robotic powered pods, place in totes to increase workflow and volume; packs multiple customer orders while maintaining quality and production rates.
  • 1200 Box club member, packs over 1000 boxes consistently, while maintaining quality
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Prepared and checked outbound shipments for accuracy.

Customer Service Representative

Walgreens
01.2018 - 04.2018
  • Cheerfully greeted and welcomed all Walgreens customers;
  • Operated POS system, provided fast, fun, and friendly checkout service.
  • Made change and managed cash drawer.
  • Ensured sales floor was clean and immaculate, according to store standards.
  • Single handedly, managed Photo lab as a Photo technician, answering questions and concerns, processing all orders (4x6, 8x10, 5x7 respectively). Crafted posters, canvases and other requests for customers photos and prints.
  • Helped customer with Walgreens customer order and Western Union kiosk. Lastly, help customers find items on sales floor.

Personnel Clerk

Office of the Sheriff
09.2015 - 12.2015
  • Assisted Jacksonville’s police force and civilian employees with various matters, concerning pay, record management, promotional examinations
  • Sorted and distributed inter office mail sent to the Personnel Division
  • Handled, processed, and delivered a plethora of Public Records Requests
  • Operated HR/Administrative functional systems, such as FDLE, Oracle, EIS, and People Soft
  • Participated and coordinated efforts in the Sheriff’s Civilian Recruiting process
  • Filed memos, awards, decorations, qualifications into Police and Civilian personnel files
  • Managed and maintained the extensive Personnel file vault
  • Acted as a valued liaison for State Attorneys, Detectives, and Investigators regarding sensitive cases
  • Typed Employment Verification letters
  • Provided income verification to the City and Federal Credit Union staff
  • Made mail runs to City Hall
  • Entrusted to pick up payroll and accounting checks from City Payroll
  • Professionally redacted sensitive Personal Identifiable Information, concerning all Public Records Requests
  • Facilitated open lines of communication between employees and management through conflict resolution efforts.
  • Coordinated onboarding activities for new hires, resulting in a smoother integration into the company culture.
  • Resolved issues with time, leave and attendance.
  • Maintained confidentiality when managing sensitive personnel information.
  • Handled employee relations issues with professionalism and discretion, fostering a positive work environment.
  • Processed leaves of absence requests promptly, maintaining compliance with company policies and labor laws.

Communications Intern/Coordinator/Office Assistant

Hester Group
07.2013 - 09.2013
  • Specific duties were determined by potential HG Projects, but included
  • Answered phones, typed memos, managed mail distribution, filing and faxing.
  • Assisted in developing responses to business proposals.
  • Researched various business and marketing opportunities for HG.
  • Created reports and presentations for clients and internal staff meetings.
  • Wrote press releases and managed social media.
  • Constructed media pitches to local news outlets concerning relevant events, gatherings, and occasions.
  • Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
  • Conducted market research to gather insights, leading to more targeted and effective marketing campaigns.
  • Improved public relations outcomes by crafting and distributing press releases to relevant media outlets.
  • Entered data, generated reports, and produced tracking documents.

Lobbying/Public Relations Intern

David Bailey Associates
04.2013 - 07.2013
  • Responsibilities included:
  • Observed tapings of “This Week in Richmond”
  • Updated official DBA political events calendar
  • Utilized Virginia Public Access Project (VPAP) such as:
  • Virginia State Board of Elections Program
  • Virginia Legislative Information Systems (VLIS)
  • Various other communications to gather candidate information for Virginia elections
  • Editor, Proofreader and Published contributor of “Virginia Capital Connections Quarterly Magazine.”
  • Assisted with the “Elect No Strangers” public office directory by contacting secretaries, campaign managers, and the political organizations themselves (Democratic, Republican, Libertarian, and Independent parties of Virginia respectively.)
  • Observed various meetings held in Virginia’s Capitol and General Assembly Buildings
  • Maintained and updated media contact lists and databases for ease of access.
  • Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.
  • Managed media lists and relationships to secure valuable coverage opportunities for clients.
  • Produced monthly reports highlighting PR campaign results, informing client communications and future strategy adjustments.
  • Assisted in developing media strategies and campaigns for client needs.

Customer Service Representative

BlockBuster Media
09.2012 - 02.2013
  • Responsibilities included:
  • Managed overall maintenance, upkeep, and cleanliness of store and inventory
  • Stocked and managed the store’s necessary and miscellaneous products, such as all movies and televisions DVDs, video games, candy and sodas.
  • Determined charges for services requested and collected deposits and payments through the use of Point of Sale (POS) system to check out members.
  • Resolved customers’ billing and complaints, conferring by telephone or in person
  • Increased new BlockBuster membership by 10% quarterly.
  • Assisted members in choosing movies to broaden and expand their entertainment options.

Personnel Specialist

US NAVY
01.2007 - 07.2010
  • Responsibilities included:
  • Evaluated personnel qualifications for special assignment, including requests for transfer, reassignment, reenlistment, or separation.
  • Processed centralized and decentralized promotions and reduction actions.
  • Processed classifications/reclassification actions.
  • Prepared orders and request for orders maintained officer and enlisted personnel records.
  • Processed recommendations for awards and decorations, passports, visas.
  • Operated DEERS system to create and initiate benefits, ID Cards, and suspensions.
  • Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
  • Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
  • Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
  • Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Championed continuous improvement efforts within the HR department by evaluating existing processes, identifying areas for optimization, and implementing change as needed.

Education

Bachelor of Science - Communications

Western Governors University
Salt Lake City, UT
12-2025

Personnel Specialist Class A School - Personnel Specialist

Personnel Specialist Class A School
Meridian, MS
06-2007

US NAVY Recruit Training -

US Navy Recruit Training Command
Great Lakes, IL
01.2007

High School Diploma -

Andrew Jackson Senior High School
Jacksonville, FL
05.2006

Skills

  • Relentlessly creative
  • Independently efficient and responsible
  • Openly collaborative
  • Highly adaptable and versatile
  • Respectable sense of humor
  • Prolific idea generator
  • Open-mindedness to feedback
  • Trustworthy with sensitive, confidential information
  • Exemplary Communication skills, oral and written
  • Knowledgeable of Corporate Communications, such as PR, Marketing and Advertising
  • Knowledge of Microsoft Office suites
  • Knowledge of Business English
  • Skill in operation of standard office equipment
  • Initiative/Self-starting

Interests

  • Creative Writing
  • Avid Reader
  • Watching Movies and TV Shows
  • Mindfulness Practices
  • Video Gaming

Timeline

Shipping Warehouse Associate

Sally Beauty Supply
01.2023 - Current

Customer Care Support Specialist I

Coach Spherion
10.2021 - 01.2022

Fulfillment Associate

Amazon
04.2018 - 03.2021

Customer Service Representative

Walgreens
01.2018 - 04.2018

Personnel Clerk

Office of the Sheriff
09.2015 - 12.2015

Communications Intern/Coordinator/Office Assistant

Hester Group
07.2013 - 09.2013

Lobbying/Public Relations Intern

David Bailey Associates
04.2013 - 07.2013

Customer Service Representative

BlockBuster Media
09.2012 - 02.2013

Personnel Specialist

US NAVY
01.2007 - 07.2010

Bachelor of Science - Communications

Western Governors University

Personnel Specialist Class A School - Personnel Specialist

Personnel Specialist Class A School

US NAVY Recruit Training -

US Navy Recruit Training Command

High School Diploma -

Andrew Jackson Senior High School

Training

  • Software, Email systems, Database systems etc.
  • Personnel Specialist Class A School, 2007
  • US NAVY Recruit Training, 2007
  • DEERS/RAPIDS Verifying Official, 2007-2009

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