Alfred Lopez Garcia
Whittier,CA
Summary
Dispatcher with proven expertise at Bob & Daves Towing, excelling in customer service and dispatch coordination. Adept at prioritizing calls and optimizing routes, ensuring timely responses. Recognized for enhancing operational efficiency through effective decision-making and active listening, consistently meeting benchmarks and improving customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Bob & Daves Towing
08.2015 - 09.2023
Receiving calls from public officials and property owners/managers to dispatch tow truck drivers and guide them on routes to the location at a desired ETA or benchmarked time.
Reference/Boss Erik Reece (562)686-4746
Education
HS Diploma -
Sierra Vista High School
Whittier, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Communication equipment operation
- Dispatching field personnel
- Incident reporting
- Traffic monitoring
Certification
OSHA 10
CPR
Timeline
Dispatcher
Bob & Daves Towing
08.2015 - 09.2023
HS Diploma -
Sierra Vista High School
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