Alfred Mendez
Sacramento,CA
Summary
Service Technician Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
Mercedes-Benz Of Sacramento
07.2022 - 10.2023
- Diagnosed and trouleshot problems, repairs, and restoring for peak performance
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- responded to customer inquiries quickly and professionally to increase satisfaction
- Cylinder head diagnostics and repaired around 264 engines.
Service Technician
Mercedes-Benz of Wilsonville
11.2021 - 06.2022
- Performs vehicle repair as outlined on repair order
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Communicates with parts department and Service Advisors regularly to manage productions and customer communication
- Perform diagnostics and perform repair if authorized by customer
- Conduct multi point inspections to make appropriate recommendations.
Apprentice Tech
Ken's All Foreign Auto
09.2020 - 10.2020
- Performed general preventative maintenance on customers vehicles
- Assisted owner with more complicated services as needed.
Dispatcher
El Torito Meat Market
06.2016 - 07.2019
- Worked many different positions within our family business
- The experience has allowed me to learn and perfect my customer service skills and appreciate diversity.
Production Worker
Argyle Winery
06.2018 - 08.2018
- Boxed wine bottles for shipment to retailers
- Shook wine bottles during fermentation to distribute yeast evenly.
Education
Associate of Occupational Studies - Automotive Technology II
Universal Technical Institute (UTI)
Sacramento, CA10.2021
High School Diploma -
McMinnville High School
01.2018
Skills
- Project Oversight
- Equipment Troubleshooting
- Time Tracking
- Preventive Maintenance
- Technical Support
- Customer Service
- Diagnostics Skill
- Quality Assurance
References
Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Mercedes-Benz Of Sacramento
07.2022 - 10.2023
Service Technician
Mercedes-Benz of Wilsonville
11.2021 - 06.2022
Apprentice Tech
Ken's All Foreign Auto
09.2020 - 10.2020
Production Worker
Argyle Winery
06.2018 - 08.2018
Dispatcher
El Torito Meat Market
06.2016 - 07.2019
Associate of Occupational Studies - Automotive Technology II
Universal Technical Institute (UTI)
High School Diploma -
McMinnville High School
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