Alfred Pounds Jr.
Fort Worth,United States
Summary
Highly driven sales professional with over 10 years of experience consistently delivering double-digit growth in business-critical markets. Proactively seeks out new business opportunities and successfully closes sales, while fostering a positive and collaborative team environment. Develops long-term relationships with clients, serving as a trusted advisor for their needs. Recognized as a top performer at multiple companies. Motivated individual with a background in customer service and sales, adept at building strong customer relationships and understanding their unique needs. Possesses excellent communication and interpersonal skills, ensuring the delivery of superior customer service.
Overview
24
24
years of professional experience
Work History
Sales Consultant
Moritz Chrysler Dodge Jeep Ram
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Retail Store Manager
T-Mobile
09.2014 - 10.2023
- Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
- Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
- Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
- Maintain a neat clean organized store environment at all times
- Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
- Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
- Support team initiatives and create an inclusive environment
- Responsible for the overall productivity results in the store
- Drive operational efficiencies to help minimize risk and protect the store’s assets
- Deliver financial results based on key performance indicators
- Identify ways to manage and control store expenses
- Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition
- Ensure store employees meet and/or exceed defined, monthly success measurements
- Meet or exceed sales goals for the store
Store Manager
Footlocker
11.2000 - 12.2012
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
- Act as a partner between customers, sales associates, store leadership and corporate business partners
- Maintains a high level of customer focus and leads by example with clear and engaging communication
- Ensures visual directives and standards are maintained
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience
Education
Marion Abramson Senior High
05.2002
Skills
- Strong communication abilities, the ability to lead a team, a deep understanding of the product or service being sold
- Identifying potential customers, making offers, answering to inquiries, offering advice to hesitant clients, and closing sales
- Customer relationship management
- CRM proficiency
- Persuasive communication
- Product and service sales
- Prospecting skills
- Sales strategies
- Consultative sales
Timeline
Sales Consultant
Moritz Chrysler Dodge Jeep Ram
07.2024 - Current
Retail Store Manager
T-Mobile
09.2014 - 10.2023
Store Manager
Footlocker
11.2000 - 12.2012
Marion Abramson Senior High
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