Alfred Ragas Jr
Chesapeake,VA
Summary
A top-rated Computer / Information Systems Specialist III, Classroom Educator and Business Owner with 30 years in-depth knowledge of organizing, maintaining, developing and implementing information systems and software. Experienced with organizing staff training, supervising security operations, and advising management on the possible implications of changes in technology.
College Professor: Inspiring Professor brings advanced teaching skills and department leadership experience. Goal-oriented to advance department, improve teaching and modernize courses. Extensive background in research and Development offer a wealth of talent in developing and implementing educational technology tools and applications in the classroom. adept in creative teaching strategies that fully engage students in learning. Restaurant Owner, with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Chesapeake Public Schools
03.1993 - Current
- Extensive knowledge and experience in quality assurance and technical support
- Personal strengths include excellent analytical and interpersonal skills, ability to multi-task, schedule driven, self-motivated team player, extremely detail oriented and organized
- Results oriented
- Creative in identifying business requirements, designing effective solutions, improving existing process, and analyzing and resolving business problems to obtain both short and long-term business objectives
- Responsible for the development of the IP Telephony backup and disaster recovery plan; Works with DIT staff to generate and maintain the technology standards document; Advocates and supports new instructional initiatives relative to data communications including video conferencing, video streaming, audio streaming, VoIP; Maintains appropriate records and logs including data communication locations, cabling/wiring schemes, security issues, hardware and software problems; Monitors and responds to trouble tickets in a timely manner; Works as technical liaison to vendors to solve problems.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Adjunct Professor
Strayer University
01.2007 - 01.2017
- Courses Taught - Introduction to Information Systems, Cyber Terrorism, Computer Programming Design, Introduction to Networking, Systems Analysis and Development, System Modeling Theory, Disaster Recovery, Unix Operating Systems, Management Information Systems, Networking Security Fundamentals, Computer Security, Network Defense and Countermeasures, Homeland Security.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Promoted diversity within the department by collaborating with other faculty to organize inclusive events and discussions related to cultural competency topics.
- Used exams, quizzes and assignments to assess student comprehension.
- Increased student retention by providing individualized support and tailored feedback on assignments.
- Contributed to curriculum development efforts, ensuring content was up-to-date and relevant to industry trends.
Adjunct Professor
Tidewater Community College
01.2008 - 01.2019
- Courses Taught – Introduction to Network Computing, Introduction to Computer Applications and Concepts and Personal Computer Troubleshooting and Repair and Introduction to Server Administration (Windows 2019)., Introduction to Problem Solving and Programming, Computer systems, Internet and Network Foundations, Client Operating Systems, Server Administration, Network Security Basics, Network Infrastructure, Active Directory Network Attacks, Computer Crime and Hacking.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
- Mentored new adjunct faculty members, sharing best practices for successful online instruction.
- Developed strong relationships with students through timely communication and empathetic understanding of their individual needs.
Owner
Oates Food Services II LLC (Restaurant)
01.2013 - 01.2022
- Oversaw Business licenses, Virginia Alcoholic Beverage Control Authority Licenses, Compliance with City, State and Federal laws, Health Department, Planning Department
- Oversaw contract negotiations with venders, contractors and various government agencies
- Experienced professional with strong leadership and relationship-building skills
- Talented in food preparation with 20+ years food service experience in all types of restaurant facilities
- Owned and operated restaurant
- Interacted with various food distributors
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 10% Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Set employee schedules, delegated work and monitored food quality and service performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Recruited, hired and trained talented staff to fill vacancies
- Managed financial and business operations, including payroll, daily deposits and cost controls
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Owner
Wyse LLC (Restaurant)
01.2014 - Current
- Oversaw Construction, Business licenses, Virginia Alcoholic Beverage Control Authority Licenses, Compliance with City, State and Federal laws, Health Department, Planning Department
- Oversaw contract negotiations with venders, contractors and various government agencies
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
- Hired, trained and motivated staff to fill all restaurant openings
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations
- Optimized profits by controlling food, beverage and labor costs
- Trained staff, facilitated staff meetings and spearheaded menu development
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory
- Created unique recipes and applied various culinary techniques for authentic cuisine
- Managed food preparation, guest interaction, quality control and customer relations
- Managed and supervised employees in restaurants
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Collaborated with server trainees to promptly resolve potential customer concerns
- Developed successful marketing plans to increase sales and profits while managing costs
- Worked in close collaboration with team members to ensure customers received high-quality service
- Promoted safe working conditions by monitoring safety procedures and equipment
- Delegated work to staff, setting priorities and goals
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup
- Oversaw food preparation, production and presentation according to quality standards
- Trained staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Explained goals and expectations required of trainees
- Assisted staff by serving food and beverages or bussing tables
- Distributed food to service staff for prompt delivery to customers
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Trained new employees to perform duties
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Resolved problems or concerns to satisfaction of involved parties
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Owner
Wyse Guyz LLC (Restaurant)
01.2019 - Current
- Oversaw Construction, Business licenses, Virginia Alcoholic Beverage Control Authority Licenses, Compliance with City, State and Federal laws, Health Department, Planning Department
- Oversaw contract negotiations with venders, contractors and various government agencies
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Put together realistic budgets based upon costs and fees for successfully operating business
- Input income and expense details into database to track business finances and address variances
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly
- Kept all building areas and equipment functional and well-organized to promote business performance
- Reconciled daily sales, returns and financial reports in QuickBooks
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership
- Employed prompt decision-making and in-depth research to resolve issues
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports
- Provided outstanding coaching to employees to boost productivity
- Devised processes to boost long-term business success and increase profit levels
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Verified parts and materials through audit inspections and independent checks.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Culinary Arts Specialist
US NAVY John F. Kennedy CV67
01.1982 - 01.1986
- Responsible for the planning, preparation, serving, and proper securing of over 1100 meals daily
- Managed15 plus Culinary Specialist and over 20 Food Service Attendants in their daily assignments
- Implemented training schedules based on weekly, quarterly and yearly schedules on topics ranging from sanitation, records-keeping, basic military training, personal and professional conduct, methods of cooking, equipment usage and safety
- Established a new cycle menu based on a 35-day cycle with a nutritional value of over 97% based on the Navy Nutrition standards
- Planned and coordinated over 25 special occasion meals and banquets for VIP, for military and civilian guests to include foreign military and political officials, greatly enhancing the image of the command, the Navy, and the United States
- Manage food inventory of over 500 line items in value in excess of over $250, 000 dollars and consumables inventory of over $15,000 Assigned to various training teams, Damage Control Training Team, Force Protection etc.
Education
Ph.D. candidate - Leadership in Higher Education
Capella University
M.S.M - Information Systems Security
Colorado Technical University
03.2006
B.S - Interdisciplinary Studies
Norfolk State University
05.2003
Skills
- All Windows Platforms
- Possess a full understanding of Access, Word, PowerPoint, Visio, C, Net Beans, and operating on the web
- Adding employees to Active Directory and Ultipro
- Imaging computers
- Setting up wireless and LAN networks
- Troubleshooting network problems
- Adobe Acrobat
- MS Office 2000-2010
- Call Management Software: CPMT/Remedy, Track-It
- Remote software: Netmeeting, PCAnywhere, Remote Assistance
- Terminal Server/Windows 2003 – 2012 Server
- High Speed Internet
- HP/Dell Laptops & Desktops
- Chrome/Android HP
- Scanners
- Video Conferencing Setup & Configuration
- Server NT
- Windows Operating systems
- Windows Server 2003- 2012
- SQL Server
- Novell
- MS Office Suite (Word, Excel, Access, FrontPage 9x-2010, Outlook, PowerPoint)
- MS Internet Explorer (40-8x)
- Adobe PhotoShop
- Talisma (Customer Relationship Management)
- Kronos Time keep
- Troubleshooting/Problem Solving
- Computer Assembly
- IBM PC Compatible 8086 - Pentium IV
- Hardware Installation and Configuration
- Configuration Management
- Desktop Support
- Disposal of Equipment
- End-User Training
- Installing and Upgrading Servers
- Multi-Vendor Environment
- Switches and Hubs
- Cables
- Network & Systems Security
- Business Impact Analysis
- Regulatory Adherence
- Data Integrity/Recovery
- Disaster Recovery Planning
- Contingency Planning
- Research & Development
- Risk Assessment
- Cost Benefits Analysis
- LAN Manager
- ISS RealSecure
- Checkpoint Firewall
- Norton Firewall and Ghost
- McAfee/Norton Virus Protection Utilities
- HP OpenView
- Tripwire
- Snort
- Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook)
- Microsoft Project
- Microsoft FrontPage
- Business Management
- Administrative Oversight
- Labor Relations
- Budget Administration
Certification
- A+ Certification
- Project Management Colorado Technical University 2006
- Information Systems Security Colorado Technical University 2005
- Security Certification and Accreditation Colorado Technical University 2005
- Information Systems Security Management Colorado Technical University 2005
Affiliations
- Member – Information Systems Security Association
- Member EDUCATION
- CompTia Association
Networking
- TCP/IP
- Novell
- ISO/OSI
- IPX/SPX
- SNA
- SMS/SQL
- Ethernet
- Token Ring
- FDDI
- VPN
- SSH
- SecureID
- PGP
- PKI
- HIPPA
- CFR-11
Intrusion Detection Tools
- Cisco IDS Sensors 4230FE and 4335
- ID2 Secure Transport CSPM
- Symantec (Axent) Intruder Alert
- NetIQ's
Platforms
- UNIX (Solaris, HP-UX)
- Microsoft Windows 2003-2012 Server
- Linux (Red Hat)
- Windows OS
- Sun SPARC
- Mac OS
- VM/370
- OS2 Warp
- Novell
Timeline
Owner
Wyse Guyz LLC (Restaurant)
01.2019 - Current
Owner
Wyse LLC (Restaurant)
01.2014 - Current
Owner
Oates Food Services II LLC (Restaurant)
01.2013 - 01.2022
Adjunct Professor
Tidewater Community College
01.2008 - 01.2019
Adjunct Professor
Strayer University
01.2007 - 01.2017
Technical Support Specialist
Chesapeake Public Schools
03.1993 - Current
Culinary Arts Specialist
US NAVY John F. Kennedy CV67
01.1982 - 01.1986
Ph.D. candidate - Leadership in Higher Education
Capella University
M.S.M - Information Systems Security
Colorado Technical University
B.S - Interdisciplinary Studies
Norfolk State University
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