Alfred Roebuck
Summary
Accomplished office management professional with a track record of streamlining administrative processes and fostering a collaborative work environment. Skilled in prioritizing teamwork, driving operational excellence, and effectively managing resources to meet changing demands. Proficient in utilizing office software and coordinating schedules. Dependable and flexible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Snow Run Trucking LLC
05.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Account Representative
Kathy Whitburn State Farm
07.2020 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Entered client details and notes into system for interdepartmental access and review.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Managed over 1000 accounts and product installations to increase sales volume
Bar Manager
Pit Stop Bar And Grill
01.2017 - 07.2020
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled thousands in cash on daily basis, which built trustworthiness and loyalty with owners.
- Upsold daily specials and beverage promotions to exceed daily sales goals, increased sales by 10%
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Cashier
Stemphiars Gas And Convenience Store
09.2016 - 04.2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained cash drawer of $2000 or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Walmart
05.2013 - 07.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training, sales grew by 5%
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained records related to sales, returns and inventory availability
- Solved customer challenges by offering relevant products and services
Education
High School Diploma -
A.D. Johnston High School
Bessemer, MISome College (No Degree) - Criminal Justice
Gogebic Community College
Ironwood, MISkills
- Account management
- Account retention
- Contract review and analysis
- Commercial lines
- Sales
- Office administration
- Organizational skills
- Office management
- Customer service
Certification
-
Licensed Property and Casualty Producer Michigan
-
Licensed Property And Casualty Producer Wisconsin
Software
Microsoft Word
Microsoft Excel
CRM
Sage 50
Timeline
Office Manager
Snow Run Trucking LLC
05.2022 - Current
Account Representative
Kathy Whitburn State Farm
07.2020 - Current
Bar Manager
Pit Stop Bar And Grill
01.2017 - 07.2020
Cashier
Stemphiars Gas And Convenience Store
09.2016 - 04.2017
Sales Associate
Walmart
05.2013 - 07.2016
High School Diploma -
A.D. Johnston High School
Some College (No Degree) - Criminal Justice
Gogebic Community College