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Alfred Sepulveda
Los Angeles,CA
Summary
Results-driven and detail-oriented Logistics Manager with experience coordinating time-sensitive operations, including same-day and last-mile delivery environments. Skilled in dispatch coordination, route optimization, KPI monitoring, and real-time issue resolution, with a strong focus on on-time performance, service quality, and operational efficiency. Proven ability to oversee fast-paced delivery operations, streamline workflows, and resolve delivery exceptions under tight deadlines while maintaining high service reliability. Known for strong critical and analytical thinking, adaptability, and a hands-on, proactive approach to solving operational challenges. Eager to take on new challenges and continuously develop expertise in evolving logistics systems, driving improved efficiency and customer satisfaction in dynamic environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Manager
Gently US Inc
2023.10 - Current
- Directed daily logistics and transportation operations, ensuring on-time delivery performance and efficient workflow across multiple routes and service areas.
- Led hiring, onboarding, scheduling, and performance management for operational staff and drivers.
- Oversaw implementation of TMS/WMS platforms that improved shipment visibility, reporting accuracy, and operational efficiency.
- Reduced customer complaints by implementing improved communication and tracking procedures while coordinating with sales and customer service teams to ensure same-day delivery expectations, timelines, and service standards were consistently met.
- Increased inventory accuracy from 91% to 99% by introducing cycle count procedures and stronger quality control measures.
- Consistently exceeded operational KPIs by maintaining a 99.8% same-day delivery success rate and delivering exceptional customer experiences reflected in a 4.8/5 satisfaction score.
Hazardous Waste Technician
Brinderson Construction
2021.09 - 2023.10
- Collected, transported, and processed industrial and petroleum-related waste materials throughout Marathon Petroleum while maintaining strict compliance with OSHA, EPA, and refinery safety and environmental protocols.
- Managed high-volume waste collection routes in fast-paced industrial environments while maintaining safety and operational efficiency.
- Maintained a strong safety record while operating commercial vehicles and handling refinery waste materials in high-risk operational areas.
- Improved operational efficiency by ensuring consistent waste pickup schedules and minimizing delays in waste processing operations.
- Coordinated directly with leadership, refinery management, and operations teams at Marathon Petroleum to organize and execute daily cleanup operations in high-priority refinery areas, ensuring safe, efficient, and environmentally compliant waste removal.
Bus Operator
Metropolitan Transportation Authority
2021.04 - 2022.06
- Safely operated public transit buses for Los Angeles County Metropolitan Transportation Authority while maintaining strict adherence to DOT, company, and passenger safety regulations.
- Assisted passengers with boarding, fare payment, accessibility needs, and route information while delivering professional customer service.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety and compliance with transit regulations.
- Assisted disabled and elderly passengers using ADA-compliant accessibility equipment and procedures.
- Demonstrated reliability and operational consistency through strong attendance, punctuality, and schedule adherence.
- Obtained CDL Class B license with comprehensive training in air brake systems, vehicle inspections, safe passenger transport operations, defensive driving, ADA compliance, and emergency response procedures.
Amazon Flex Driver
Unparalleled Delivery
2019.09 - 2021.03
- Successfully managed high-volume delivery routes during peak demand periods while maintaining accuracy and efficiency.
- Demonstrated strong time management by completing multiple delivery stops per shift while maintaining service quality standards.
- Utilized GPS and mobile routing systems to navigate traffic and adjust delivery routes in real time.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
Education
High School Diploma -
Alliance Marc & Eva Stern Math & Science School
Los Angeles, CA06.2016
Skills
- KPI Awareness (On-Time Performance, Safety Compliance)
- End-to-end same-day delivery coordination
- Last-mile delivery operations management
- SLA compliance and on-time delivery performance tracking
- Cross-functional coordination between dispatch, sales, and customer support
- Data-driven decision making for delivery performance improvements
- Adaptable and committed to completing all required tasks to meet operational and delivery deadlines
- Problem-solving and decision-making in high-volume, time-sensitive logistics and same-day delivery environments
- Critical and analytical thinker with the ability to make informed decisions under pressure to maintain on-time delivery performance
- Strong manual dexterity and attention to detail in high-volume fulfillment and same-day delivery operations
Certification
- CDL Class B License (Passenger Endorsement)
- Air Brake Endorsement
- Certified Sit-Down Electric Forklift Operator
Timeline
Operations Manager
Gently US Inc
2023.10 - Current
Hazardous Waste Technician
Brinderson Construction
2021.09 - 2023.10
Bus Operator
Metropolitan Transportation Authority
2021.04 - 2022.06
Amazon Flex Driver
Unparalleled Delivery
2019.09 - 2021.03
High School Diploma -
Alliance Marc & Eva Stern Math & Science School