Hi, I’m
Alfred Smith
Ruskin,FL
Summary
Red Hat Certified Systems Administrator with 2+ years of experience deploying, configuring, maintaining and
troubleshooting a variety of Linux systems in an enterprise environment. Enthusiastic team player that thrives in an
environment that fosters continued learning, problem-solving, and professional growth.
Overview
15
years of professional experience
1
Certification
Work History
Yellow Tail TechSilver Spring, MD
Tutor Assistant (Linux Training)
05.2022 - Current
Job overview
- Facilitate weekly support sessions to assist students struggling with course material.
- Lead weekend study sessions with students to reinforce material covered in prior learning sessions.
- Collaborate with the lead instructor to facilitate class activities and discussions.
- Collaborate with the lead instructor to facilitate class activities and discussions.
- Be prepared to step in and lead the class when the lead instructor is unavailable.
- Take Attendance before the end of each class session.
- Keep track of student attendance and promptly report any irregularities to lead instructor.
- Review the class roster regularly to identify students who have been absent for more than three class sessions and have to report to the Student Success Coach.
- Reach out to absent students via Slack to check their well-being and offer support.
- Manage the Talents Learning Management System (LMS).
- Upload Zoom Recordings, reset quizzes, and ensure all learning resources are appropriately uploaded, organized, and accessible.
- Assist students on the Slack platform by answering questions and providing guidance related to the course material.
- Open Zoom class at least 10 minutes before the scheduled start time.
- Ensure smooth functioning of Zoom during class sessions.
- Actively participate in the class and engage with students during breakout sessions.
- Foster a positive and inclusive learning environment.
DTCC/ApexTampa, FL
Technical Analyst
09.2022 - Current
Job overview
- Coordinate and implement the client connectivity onboarding process
- Ensures completion of Infrastructure and security components required for connectivity: Router/Firewall, Protocol Installation (e.g., sFTP, NDM, MQ).
- Troubleshoot connectivity and data delivery issues with clients Interface with other teams as needed to resolve client connectivity and data delivery issues.
- Review and respond to client queries that are addressed to the team.
- Develop workflows and procedures for new products/services and technologies supported by CAPS with ability to respond to inquiries regarding file setups and other business or data related issues for all applications supported by the department.
- Assist with rollouts of system enhancements for the tools we use to support clients.
Procore PlusSilver Spring, MD
Linux System Administrator
01.2020 - 09.2022
Job overview
- Performed installation and configuration of RHEL Operating systems both manually and via utilization of a kickstart file.
- Deployed and configured Virtual Machines (servers) using VMWare and Virtual Box and created resource pools in VMWare for all managed servers.
- Created clones of servers and configured additional resources (ram, storage, cpu) for existing servers.
- Created and managed local users on servers and maintained permission levels, group and password management.
- Set up network configuration for servers, using both DHCP and static connections.
- Maintained resource information for all managed servers utilizing Asset Tiger.
- Installed FreeIPA clients on various servers and managed user authentication via IPA user interface.
- Improved performance and utilization of servers by configuring local files on targeted servers.
- Configured NFS clients and servers on various machines for remote file sharing over a private network.
- Established mount points on local machines to connect directories to the fileshare for all colleagues.
- Configured port access for various servers using the firewall utility.
- Utilized Ansible to patch, configure, and update servers.
- Utilized GitLab repositories to install, update, and remove software from specific servers.
- Edited web content by configuring files and directories on targeted web servers.
- Scheduled cronjobs to run recurring scripts on a host of servers.
- Created and added users to Nagios for access and added servers for monitoring purposes.
- Established FTP server and client utility on various machines.
- Performed backup of the Linux kernel on a host of servers.
- Creation of scripts that gather system info from individual servers for tracking purposes.
- Utilized Graylog to extract configuration information for various systems.
- Utilized Check-MK as a monitoring tool for servers and to troubleshoot any issues with the affected servers.
- Used Qualys to perform vulnerability scans on a host of machines.
- Installed and configured Bacula on various servers for backup purposes. Also ran system restores using backups saved to Bacula when needed.
ConnectWise, LLCTampa, FL
Service Coordinator - Onboarding
04.2018 - 07.2020
Job overview
- Interacted with new customers of ConnectWise Automate and Manage Software products.
- Facilitated the onboarding process for new partners of the software, collecting required documents, and scheduling services and learning sessions with the Consultation Team.
LabTech Software, LLCTampa, FL
Service Desk Dispatcher
07.2013 - 04.2018
Job overview
- Responsible for handling initial customer support issues via troubleshooting and use of available documentation.
- Escalating issues to respective SMEs of the software as needed.
New York Life InsuranceTampa, FL
Customer Service Representative
07.2008 - 04.2012
Job overview
- Educate AARP members about life insurance.
- Provide Rate quotes for potential customers.
- Maintain Policies for existing customers.
- Take premium payments and answer billing questions regarding active policies.
- Service 65-100 Customers daily.
- Diffuse Irate Callers.
Education
International Academy of Design And TechnologyTampa, FL
Bachelor of Arts from Recording Arts Technology
08.2008
Yellow Tail TechSilver Spring, MD
from Linux Systems Administrator
Skills
- Operating Systems: Red Hat Enterprise Linux 7/8, Centos 7/8, z/OS Mainframe
- Virtualization: VMWare, Virtual Box
- Networking Technologies: DNS, DHCP, NFS, FTP, SFTP, SSH, NDM, MQ
- Scripting Languages: Bash, Python
- Monitoring Tools: Nagios, CheckMK, Graylog
- Web/Identity/Inventory Management: Apache, FreeIPA, Asset Tiger
- Backup Management: Bacula
- Ticketing System: Jira
Certification
- Red Hat Certified System Administrator (220-000-038)
Timeline
Technical Analyst
DTCC/Apex
09.2022 - Current
Tutor Assistant (Linux Training)
Yellow Tail Tech
05.2022 - Current
Linux System Administrator
Procore Plus
01.2020 - 09.2022
Service Coordinator - Onboarding
ConnectWise, LLC
04.2018 - 07.2020
Service Desk Dispatcher
LabTech Software, LLC
07.2013 - 04.2018
Customer Service Representative
New York Life Insurance
07.2008 - 04.2012
International Academy of Design And Technology
Bachelor of Arts from Recording Arts Technology
Yellow Tail Tech
from Linux Systems Administrator