Alfred Thomas
Baton Rouge,LA
Summary
Accomplished Senior Specialist from HCL Technologies, adept in quality assurance and customer relations, significantly improved operational efficiency and client satisfaction. Leveraged expertise in [Software] for data-driven management, mentoring teams towards excellence. Achieved notable cost savings and performance enhancements, demonstrating a strong blend of technical communication and management collaboration skills.
Overview
29
29
years of professional experience
Work History
Senior Specialist (SRC-Asset Coordinator)
HCL Technologies
02.2020 - Current
- Daily record maintenance of all assets in ServiceNow for the Baton Rouge site (network/printers/audio/visual/PCs).
- Identified areas in need of critical improvement and implemented strategies to achieve targets (Data Certification and Asset Management Process).
- Maintains and review all reconciling orders and Good Receipt creation for purchased assets from Acquisitions.
- Supported department leadership in implementing new and existing Asset Management policies, procedures and controls.
- Addresses critical business challenges, driving significant improvements in Asset Management performance metrics (SLA07 KPIs, ISV Reporting)
- Enforce best practices, guidelines, and processes as relate to asset management on a regional level (United States) to all SRCs.
- Verified accuracy and effectiveness of reporting processes, effectively using SAP, SNOW, to track and model data for management review.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices (Quarterly ISV Reconciliation Scans).
- Influenced organizational change by effectively communicating the benefits of proposed initiatives to stakeholders at all levels (Weekly SRC Meeting-US and Canada).
- Offered coaching and resources to help regional SRCs maintain progress and achieve goals.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance (SAP-Inbound Delivery Process).
- Weekly updates communicated to EMIT (Inventory Stock Report, Being Assembled Report, CX Performance Dashboard) to provide visibility of the asset management role.
- Daily monitoring of asset status (state/substate) of all inbound assets and returns.
- Manages litigation hold assets for the Baton Rouge Complex while maintaining Security Controls, custody, and segregation of the litigation hold assets from normal inventory.
Assistant Manager
Home Depot, USA
03.1995 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Distibution Center Assistant Manager
Home Depot
03.1995 - 03.2017
- Assisted in the recruitment and hiring process, contributing to a well-rounded and high-performing team of employees.
- Provided exceptional support to the Center Manager in their absence, seamlessly assuming managerial responsibilities when required.
- Collaborated with management on staff training initiatives, resulting in superior team performance.
- Conducted employee performance evaluations, identifying areas for improvement and supporting professional development opportunities.
- Championed safety protocols within the facility, conducting regular inspections to identify potential hazards or violations before they became problematic issues.
- Implemented inventory control measures to reduce waste and maintain adequate supply levels for center operations.
- Oversaw maintenance tasks for equipment upkeep ensuring smooth center operations.
- Optimized workflow processes through continuous evaluation of operational efficiency and implementation of improvements as needed.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problemsolving.
- Managed work and performance of more than [Number] employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Computer Science
Southern University And A & M College
Baton Rouge, LANo Degree - Computer Science
Louisiana State University And A&M College
Baton Rouge, LALogistics/Supply Certification - 76C PLL Tamns -
Army Logistics University
Fort Lee, VA03.1984
High School Diploma -
Capitol Sr. High School
Baton Rouge, LA05.1982
Skills
- Documentation Management
- Customer Relations
- Technical communication
- Quality Assurance
- Management collaboration
- Proficient in [Software]
- Quality Assessment
- Expert in [Software]
Accomplishments
HCL
Consistent asset management scores (Pre-Scan) for each quarterly Independent Stockroom Verification (ISV) event:
1st QTR 2024 – 100.00% accuracy
4th QTR 2023 – 99.96% accuracy
3rd QTR 2023 – 99.65% accuracy
2nd QTR 2023 – 100.00% accuracy
Implemented/Facilitated Quarterly LAW HOLD Training/Refresher Training for the US region SRCs (SAP/Litigation Hold/Disposal Processes)
Facilitate weekly SRC meeting with US/Canada team to improve communication within the SRC arena and share important information concerning SRC/Asset Management processes, updates, and changes.
Additional Information
US Army/US Army Reserve - USA
Fort Leonard Wood, MO
Basic Training
Fort Lee, VA
Logistics/Supply Chain
MOS - 76C PLL/Tamns
Timeline
Senior Specialist (SRC-Asset Coordinator)
HCL Technologies
02.2020 - Current
Assistant Manager
Home Depot, USA
03.1995 - 08.2019
Distibution Center Assistant Manager
Home Depot
03.1995 - 03.2017
No Degree - Computer Science
Southern University And A & M College
No Degree - Computer Science
Louisiana State University And A&M College
Logistics/Supply Certification - 76C PLL Tamns -
Army Logistics University
High School Diploma -
Capitol Sr. High School