ALFRED TIMM
Forrest Hills,New York
Summary
Highly-motivated professional with 15 years of proven experience ranking as a top performer in retail/office management, sales, and customer service. Honest, dependable, and dedicated self-starter who leads by example with a tireless work ethic and punctuality: comes in early and stays late as necessary to get the job done. Innovative, results-oriented thinker with a track record of developing creative process improvements that boost the bottom line. Personable team player with excellent communication and interpersonal skills to easily interact and build strong relationships with both colleagues and customer alike. Driven to exceed expectations.
Overview
17
17
years of professional experience
Work History
Office Manager
WESTON BROTHERS, INC.
05.2011 - 09.2011
- Recruited by Weston Bros. to help with summer 2018 season—with same compensation while office manager.
Office Manager
WESTON BROTHERS, INC.
05.2011 - 09.2011
- Recruited by Weston Bros. to help with summer 2018 season—with same compensation while office manager.
Office Manager
WESTON BROTHERS, INC.
01.2002 - 01.2009
- Planned, organized, and managed comprehensive, day-to-day office operations for two busy businesses
- Supervised office, warehouse, and sales personnel, enforcing compliance with company standards/policies
- Monitored/evaluated employee productivity, and provided constructive feedback and one-on-one mentoring
- Cultivated positive working environments that promoted employee 'buy-in' and fostered strong teamwork
- Trained/instructed staff in company policies, and provided hands-on assistance to employees in their duties
- Developed and implemented new office procedures and policies that improved efficiency and productivity
- Managed scheduling of service calls, maintaining consistent on-time service for 100% customer satisfaction
Office Manager
WESTON BROTHERS, INC.
01.2002 - 01.2009
- Planned, organized, and managed comprehensive, day-to-day office operations for two busy businesses
- Supervised office, warehouse, and sales personnel, enforcing compliance with company standards/policies
- Monitored/evaluated employee productivity, and provided constructive feedback and one-on-one mentoring
- Cultivated positive working environments that promoted employee 'buy-in' and fostered strong teamwork
- Trained/instructed staff in company policies, and provided hands-on assistance to employees in their duties
- Developed and implemented new office procedures and policies that improved efficiency and productivity
- Managed scheduling of service calls, maintaining consistent on-time service for 100% customer satisfaction
Office Manager
SUPERIOR AIR CONDITIONING COMPANY
01.1995 - 01.2002
- Sold air conditioners, electric fireplaces, and gas fireplaces in the store, on the phone, and via the internet
- Identified customer needs and recommended, cross-sold, and up-sold products based on determined needs
- Learned all product features in order to knowledgably explain and promote product features to customers
- Consistently generated very high sales figures through skilled sales techniques and persistent sales efforts
- Proactively implemented target marketing of customers using customer records, leading to increased sales
- Developed an MS Excel program that showed customers the money they would save by replacing their old air conditioners with a new, more energy-efficient unit, resulting in increased sales of new air conditioners
Office Manager
SUPERIOR AIR CONDITIONING COMPANY
01.1995 - 01.2002
- Sold air conditioners, electric fireplaces, and gas fireplaces in the store, on the phone, and via the internet
- Identified customer needs and recommended, cross-sold, and up-sold products based on determined needs
- Learned all product features in order to knowledgably explain and promote product features to customers
- Consistently generated very high sales figures through skilled sales techniques and persistent sales efforts
- Proactively implemented target marketing of customers using customer records, leading to increased sales
- Developed an MS Excel program that showed customers the money they would save by replacing their old air conditioners with a new, more energy-efficient unit, resulting in increased sales of new air conditioners
Education
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Augusta College
New York, New Yorkundefined
John Jay College
Augusta, GeorgiaSkills
- Retail/Office Management
- Customer Service
- Sales and Marketing
- Issue Resolution
- Product Knowledge
- Scheduling
- Personnel Management
- Team Building
- Training/Development
- Cash Management
- Cross-Selling
- Up-Selling
- Inventory Management
- Shipping/Receiving
- Merchandising
Qualifications Summary
Highly-motivated professional with 15 years of proven experience ranking as a top performer in retail/office management, sales, and customer service. Honest, dependable, and dedicated self-starter who leads by example with a tireless work ethic and punctuality: comes in early and stays late as necessary to get the job done. Innovative, results-oriented thinker with a track record of developing creative process improvements that boost the bottom line. Personable team player with excellent communication and interpersonal skills to easily interact and build strong relationships with both colleagues and customer alike. Driven to exceed expectations.
Professional Experience
Planned, organized, and managed comprehensive, day-to-day office operations for two busy businesses, Supervised office, warehouse, and sales personnel, enforcing compliance with company standards/policies, Monitored/evaluated employee productivity, and provided constructive feedback and one-on-one mentoring, Cultivated positive working environments that promoted employee 'buy-in' and fostered strong teamwork, Trained/instructed staff in company policies, and provided hands-on assistance to employees in their duties, Developed and implemented new office procedures and policies that improved efficiency and productivity, Managed scheduling of service calls, maintaining consistent on-time service for 100% customer satisfaction, Sold air conditioners, electric fireplaces, and gas fireplaces in the store, on the phone, and via the internet, Identified customer needs and recommended, cross-sold, and up-sold products based on determined needs, Learned all product features in order to knowledgably explain and promote product features to customers, Consistently generated very high sales figures through skilled sales techniques and persistent sales efforts, Proactively implemented target marketing of customers using customer records, leading to increased sales, Developed an MS Excel program that showed customers the money they would save by replacing their old air conditioners with a new, more energy-efficient unit, resulting in increased sales of new air conditioners, Interacted with customers via phone to provide information on operations, products, promotions, and orders, Earned highest scores for customer satisfaction company-wide, and consistently received positive feedback, Promptly addressed and resolved customer concerns, including escalated issues, with 'win-win' solutions, Developed and maintained strong, long-term relationships with customers to drive repeat/referral business, Warmly greeted customers upon entry to store, and accurately processed all cash and credit transactions, Specifically sought out by company owners to handle upset customers due to proven issue-resolution skills, Coached sales personnel to be more proactive in cultivating strong customer relations in order to drive sales
Timeline
Office Manager
WESTON BROTHERS, INC.
05.2011 - 09.2011
Office Manager
WESTON BROTHERS, INC.
05.2011 - 09.2011
Office Manager
WESTON BROTHERS, INC.
01.2002 - 01.2009
Office Manager
WESTON BROTHERS, INC.
01.2002 - 01.2009
Office Manager
SUPERIOR AIR CONDITIONING COMPANY
01.1995 - 01.2002
Office Manager
SUPERIOR AIR CONDITIONING COMPANY
01.1995 - 01.2002
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Augusta College
undefined
John Jay College
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