Alfred Walker
Waxahachie,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
20
20
years of professional experience
Work History
Insurance Agent
Self-employeed
01.2014 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Helping clients reach goals through value driving service and product proposals and presentations
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Direct and Over the Phone Sales
- Providing Excellent Customer Service Experience
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Utilized CRM software to manage client relationships.
- Evaluated competitors' products and services to gain competitive advantage.
- Developed and implemented promotional strategies to increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
- Finalized sales and collected necessary deposits.
Training Store Manager
Sherwin-Williams Paint Store
01.2010 - 12.2013
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supported store opening by setting up office space, equipment and POS systems.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove sales and planned promotional and local store marketing activities.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Sherwin-Williams Paint Store
01.2005 - 01.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Sherwin-Williams Paint Store
01.2004 - 01.2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisting store manager and team members reach sales and profit goals
Education
Bachelor of Science - Business Management
Sam Houston State University
Huntsville, TX01.2003
Skills
- Door to Door Sales Skills
- Quotes and Sales
- Marketing Strategies
- Value Driven Sales
- Business Planning
- Negotiation ( Black Swan Trained )
- Revenue Generation
- Marketing Management
- Thinking outside the box prospecting
- Asset Protection Expertise
- Territory Expansion
- Client Retention
Accomplishments
Toppers Club Winner Farmers Insurance Top 10 percent sales producers in the company multi year Winner 2014,2015,2015,2018,2020
Perfect 6 Farmers Insurance Award Winner 2019 Profits and Sales Generated Agency
Farmers Insurance District Award Winner Life Insurance and Commercial Business Insurance Award Winner Multi Year
Sherwin WIlliams Paint Stores Group Presidents Club Award Winner Store Manager 2007 Top 5 Percent of Company Results
Affiliations
Ambucs-Inspiring Mobility & Independence
Timeline
Insurance Agent
Self-employeed
01.2014 - Current
Training Store Manager
Sherwin-Williams Paint Store
01.2010 - 12.2013
Store Manager
Sherwin-Williams Paint Store
01.2005 - 01.2010
Assistant Store Manager
Sherwin-Williams Paint Store
01.2004 - 01.2005
Bachelor of Science - Business Management
Sam Houston State University