Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfred Zhgjuni

Staten Island,NY

Summary

Adept at elevating dining experiences, I leveraged strong customer service and upselling techniques at Luce Modern Italian Restaurant, enhancing guest satisfaction and sales. My proactive teamwork and effective communication with kitchen staff ensured timely order delivery, contributing to a positive dining atmosphere and increased walk-in business.

Qualified waiter with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.

I learned to pursue a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Restaurant Waiter

Luce Modern Italian Restaurant
12.2022 - 11.2024
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Waiter

West Side Steakhouse | New York City
06.2021 - 10.2022
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Restaurant Waiter

Bordeaux Steakhouse
01.2021 - 06.2022
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Waiter

Mainhouse BBQ Steakhouse
06.2018 - 10.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Promoted specials or upsold items to increase average check amount.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Restaurant Waiter

Souvlaki GR
03.2018 - 06.2018
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Bachelors of Business And Hotel Management - Business

New York College
Athens Greece
09-2013

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Table setting
  • Upselling techniques

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working

Timeline

Restaurant Waiter

Luce Modern Italian Restaurant
12.2022 - 11.2024

Restaurant Waiter

West Side Steakhouse | New York City
06.2021 - 10.2022

Restaurant Waiter

Bordeaux Steakhouse
01.2021 - 06.2022

Restaurant Waiter

Mainhouse BBQ Steakhouse
06.2018 - 10.2020

Restaurant Waiter

Souvlaki GR
03.2018 - 06.2018

Bachelors of Business And Hotel Management - Business

New York College

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Alfred Zhgjuni