Alfreda Marie Rogers

• Ensured a positive and safe bus environment by enforcing rules and guidelines consistently among all students, promoting respect and cooperation.
• Coordinated pick-up and drop-off schedules efficiently, reducing wait times for both students and drivers.

• Issued receipts and processed refunds, credits, or exchanges.
• Organized efficient service responses by directing visitors and callers to correct personnel.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Provided thorough product knowledge to assist customers in making informed decisions on purchases.
• Collaborated with team members to develop new strategies for handling complex customer situations.
• Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
• Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
• Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
• Entered figures using 10-key calculator to compute data quickly.
• Supported departmental budget creation, analyzing past expenditures to forecast future needs accurately.
• Input financial data and produced reports using [Software].
• Matched purchase orders with invoices and recorded necessary information.

Prepare documents for imaging.

Scan documents to create an electronic image

Assign and record identification numbers to file

Eliminate outdated or unneccesary material according to file maintenance guidelines.

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Maintained accounting records utilizing in-house and client systems.
• Input high volume of monthly invoices with consistent accuracy.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Input financial data and produced reports using [Software].
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

• Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
• Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
• Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
• Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.