Alfreda Wade,R.T.(R)

• Provide compassionate care and serve as primary point-of-contact for inmate patients, addressing concerns and facilitating communication with medical staff to reduce dissatisfaction and support safe care delivery.

• Maintain detailed daily documentation and logs used for quality assurance, patient safety reviews, and administrative reporting.

• Demonstrate strong conflict‑resolution skills while working with vulnerable or distressed individuals in a correctional environment.

• Apply evidence-based communication strategies to maintain trust, dignity, and professional boundaries with diverse patient populations.

• Ensure compliance with federal, BOP, and Joint Commission safety and performance standards during all clinical interactions.

• Serve as frontline patient advocate for active-duty members, retirees, and dependents by addressing concerns, clarifying procedures, and providing conflict resolution aligned with Joint Commission and DHA standards.

• Interpret TRICARE policies, explain benefits, and assist patients in navigating referrals, authorizations, and access-to-care issues.

• Collaborate with TOPA, SGH, SGQ, nursing staff, and leadership to ensure accurate communication and safe, high‑quality patient care.

• Review medical orders, verify patient identification, and confirm medical necessity while supporting quality and safety initiatives.

• Utilize PACS/EHR systems to maintain accurate documentation, ensure timely image transmission, and support clinical workflows.

• Educate patients to reduce anxiety, improve cooperation, and increase satisfaction during clinical encounters.

• Track patient concerns and feedback, identifying emerging trends and reporting issues to clinic leadership.

• Maintained strict confidentiality and ensured patient rights were upheld in accordance with HIPAA, DHA, and AF medical guidelines.

Served as a patient liaison helping patients express concerns, understand procedures, and resolve issues during imaging and treatment.

• Participated on the Relationship‑Based Care Committee, developing strategies to improve patient satisfaction and hospitality culture.

• Collaborated with PACS administrators to resolve imaging quality issues and improve workflow reliability.

• Educated patients and families on procedures, reducing anxiety and improving overall clinical experience.

• Worked with emergency, surgical, and outpatient teams to ensure continuity, accuracy, and timeliness of care.

• Performed diagnostic imaging in high‑volume trauma and emergency situations while providing emotional support to patients and families.

• Coordinated with surgeons, physicians, and nurses during fluoroscopic procedures to ensure precision, safety, and effective communication.

• Supported the hospital’s patient relations and safety goals by identifying clinical workflow issues and advising leadership.

• Maintained expertise in crisis‑based patient communication and conflict de‑escalation during emotionally charged encounters.