Alfreda Wise
Newport News,VA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
23
23
years of professional experience
Work History
Lead Housekeeper
General Small Inn
03.2012 - Current
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
Housekeeping Room Attendant
General Small Inn
09.2009 - 03.2012
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Warehouse Receiving Clerk
Newport News Incorporated
04.2001 - 09.2009
- Recorded incoming and outgoing shipments for accurate tracking.
- Executed quality control procedures to verify acceptable condition of goods.
- Unloaded pallets and deliveries and organized products in warehouse.
- Checked shipments for properly labels and palletizing to reduce risk of damage.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Provided customer service by answering questions and resolving shipment issues.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Some College (No Degree) - Business Administration
Norfolk State University
Norfolk, VAHigh School Diploma -
Granby High School
Norfolk, VA06.1983
Skills
- Inventory Restocking
- Employee Performance Reviews
- Daily Progress Reports
- Guest Relations
- Quality Assurance
- Room Inspections
- Quality Improve
- Quality Assurance and Control
- Guest Request Response
- Room Turnover
- Inspect Work
- Hospitality Management
- Guest Satisfaction
- Job Assignments
- Corrective Actions
Accomplishments
Employee of the Month October 2014
Received My Hospitality Skills Certification 2010
and my Guestroom Attendant Certification
In The Buzz Newspaper for Outstanding employee doing Covid 19 August 2020
Cross Train for Supply Technician in 2014
Timeline
Lead Housekeeper
General Small Inn
03.2012 - Current
Housekeeping Room Attendant
General Small Inn
09.2009 - 03.2012
Warehouse Receiving Clerk
Newport News Incorporated
04.2001 - 09.2009
Some College (No Degree) - Business Administration
Norfolk State University
High School Diploma -
Granby High School