Alfred Anthony Dessert
Cibolo,TX
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Planet Fitness
09.2024 - Current
- Greet members and guests upon entry and check-in, facilitating excellent customer service and report.
- Managed members in-club and over the phone with questions or concerns related to billing issues, membership status, transfers, cancellations, rewrites, upgrades, and any facility concerns.
- Oversaw cleanliness and appearance of club, created a cleaning schedule focusing on areas of need and prioritization.
- Addressed schedule shortages by being available 24/7 for call-outs, by finding staff to cover or to cover the shift myself.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Implemented policies and procedures to improve customer service and satisfaction.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability, also reducing spoilage and waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with managers of other Planet Fitness locations on cross-functional projects and staffing support, fostering a cooperative atmosphere that drove overall organizational success.
- Mentored and motivated team members to achieve challenging business goals.
- Motivated, trained, and disciplined employees to maximize performance with HR partner.
- Executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Relief Supervisor
Chevron
03.2022 - 05.2023
- Supervised a multi-billion dollar, time sensitive maintenance requirement, ensuring no losses including containment, material, or personnel.
- Collaborated with other supervisors to identify best practices that could be implemented across different teams or departments.
- Evaluated resource allocation during peak periods to ensure adequate staffing levels without compromising quality of service.
- Ensured OSHA safety compliance within the workplace, conducting regular inspections and training sessions. Implemented additional safeguards for personnel.
- Elevated performance standards within the team, providing constructive feedback on areas of improvement.
- Facilitated open lines of communication between upper management and frontline staff members.
- Optimized workflow processes through continuous assessment of procedures and making necessary adjustments as needed.
- Supported company-wide objectives by aligning relief team efforts with organizational goals.
- Achieved higher productivity levels by motivating team members and setting clear expectations.
- Streamlined relief operations by organizing schedules and assigning tasks efficiently.
- Enhanced communication between shifts with thorough handover processes and documentation.
- Assisted in budget management for relief operations, monitoring expenses and identifying cost-saving opportunities.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized, input, and maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Daily job site walks with staff to explain expectations, convey tasks, and safety concerns.
- Conducted 3 times daily meetings with Company managers to relay updates, shortages, and work completion timelines.
Material Control Specialist
Chevron
06.2009 - 05.2023
- Coordinated successful annual physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations.
- Facilitated smooth interdepartmental communication by serving as a liaison between material control, production, planning, and procurement teams.
- Reduced order processing time with streamlined documentation procedures and efficient communication.
- Managed relationships with vendors to ensure timely delivery of materials while minimizing disruptions to production schedules.
- Contributed to a more sustainable supply chain by identifying opportunities for waste reduction and recycling initiatives within the warehouse environment.
- Improved material availability for production teams, maintaining optimal stock levels through regular monitoring and forecasting.
- Enhanced inventory accuracy by implementing a system for tracking and organizing material storage.
- Conducted thorough root cause analysis of inventory variances, implementing corrective actions to prevent future discrepancies.
- Collaborated with cross-functional teams to identify opportunities for process improvements in material control systems.
- Implemented effective cycle counting procedures, resulting in reduced discrepancies between physical inventory and system records.
- Coordinated with transportation providers to ensure timely and cost-effective movement of materials between facilities, minimizing potential disruptions to production schedules.
- Participated in continuous improvement initiatives within the organization, contributing valuable insights into potential areas of improvement in material control practices and cost savings.
- Reviewed purchase requisitions for accuracy and completeness before submitting orders, preventing delays due to incomplete or incorrect information.
- Optimized warehouse space utilization by reorganizing storage areas according to material type and usage patterns.
- Worked closely with the quality department to address any non-conforming materials received from suppliers, resolving issues promptly to minimize impact on production schedules.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Selected to attend new procurement management program training in Houston, then trained California staff on the system.
- Trained new and current staff on warehouse procedures and systems used for tracking materials.
- Identified, researched, and reported discrepancies for orders or materials.
- Scheduled material deliveries for time critical events with multiple departments.
- Supported maintenance repairs with adjusted work hours or overtime.
- Facilitated shipping of damaged equipment for repairs, including international orders.
- Superior work relationships in immensely diverse environment, garnering inclusion in Company's yearly report, 2021 calendar, social media posts, for "Best Supportive Employee" out of 1.2K employees.
Education
High School/GED -
North Valley High
Anderson, CA03.1998
Skills
- Logistics
- MRP
- Materials Management and handling
- Forklift
- SAP
- Warehouse Experience and Warehouse Management
- Microsoft Office
- Order Picking
- Shipping & Receiving
- Load & Unload
- Quality Control and Assurance
- Inventory Control
- Manufacturing
- Microsoft Word
- Purchasing
- Packaging
- Forecasting
- Smart GEP
- Employee relations
- Operations management
- Customer relationship management (CRM)
- Workflow coordination
- Procurement
- Operations oversight
- Customer retention
- Staff management
- Employee scheduling
- Financial leadership
- Budget control
- Sales techniques
- Process improvements
- Financial reporting
- Vendor relationship management
- Business operations
- Staff development
- Resource allocation
- Program administration
- Budgeting expertise
- Team leadership expertise
- Training and development skill
- Strategic planning skill
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Customer service and relationship management
- Attention to detail
- Adaptability and flexibility
- Decision-making
- Operational efficiency
- Problem-solving aptitude
- Reliability
- Professionalism
- Performance evaluation and monitoring
- Staff training/development
- Interpersonal skills
- Recruitment and hiring
- Task prioritization
- Analytical thinking
- Inventory tracking and management
Timeline
Assistant General Manager
Planet Fitness
09.2024 - Current
Relief Supervisor
Chevron
03.2022 - 05.2023
Material Control Specialist
Chevron
06.2009 - 05.2023
High School/GED -
North Valley High
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