Alfreda R. Hicks
Apex,NC
Summary
A results-driven professional with wide-ranging experience in human resources, customer service, office administration, and operations. A versatile, detail-oriented team player with the ability to handle multiple projects simultaneously, achieving success while maintaining established goals and expectations. With experience and a strong desire for continued growth and professional development, that demonstrates a commitment to provide the best practices and services to ensure overall organizational success.
Overview
12
12
years of professional experience
Work History
Donor Recruitment
American Red Cross
10.2023 - Current
- Increased donor engagement by implementing targeted recruitment strategies and campaigns.
- Enhanced donor retention rates through personalized outreach and follow-up efforts.
- Streamlined the donor registration process, leading to a higher conversion rate of interested parties to committed donors.
- Collaborated with marketing teams to develop impactful promotional materials for donor recruitment drives.
- Organized successful community events that raised awareness about donation opportunities and inspired new donors to participate.
- Established strong relationships with local businesses and organizations, creating mutually beneficial partnerships for donor recruitment initiatives.
- Coordinated educational presentations at schools, churches, and other community gatherings to promote the importance of donating resources or time.
- Supported office operations by expertly handling administrative needs.
Census Field Manager
US Census Bureau
02.2020 - 10.2020
- Conducted interviews for approximately 1400 prospective candidates for the positions of census field supervisors, enumerators, and office support staff for the 2020 US Census campaign
- Developed and conducted weekly training cohorts for selected staff throughout the Census campaign
- Secured training locations, assembled training materials, assigned equipment, and supervisors across 9 zones
- Effectively managed 15 census field supervisors and 200 plus field enumerators covering northern Wake County, Wake Forest, and Henderson NC
- Streamlined team operations by developing and implementing efficient work schedules for census takers.
- Assisted with community relations to maintain the integrity of Census operations during the COVID pandemic
- Reviewed and certified weekly payroll for 200 plus field employees and supervisors.
Office Operations Supervisor
US Census Bureau
01.2020 - 02.2020
- Improved staff performance through continuous monitoring and training updates
- Created job requisitions for hiring procedures for the 2020 Census field enumerator and census field supervisor positions
- Maintained personnel files and records for all ACO employees, including on-boarding documentation, pay changes, promotions, and terminations
- Certified and processed weekly payroll batches for hourly office employees.
- Implemented effective communication channels between departments for seamless collaboration on projects and initiatives.
Administrative Clerk
US Census Bureau
11.2019 - 01.2020
- Completed interviews with selected candidates and established on-site training schedules for new hires
- Completed all new hire onboarding procedures and processes including payroll set-up, on-site fingerprinting, ID badges, and set-up network access
- Handled calls from outside customers and team members needing assistance with various other administrative matters and completed daily batch reports for payroll and payroll processing.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software application usage improvement.
Office Manager
Edward Jones
11.2013 - 09.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Direct Support Professional
Associated Family Services
01.2013 - 11.2013
- Assisted clients with daily activities, personal care, home care, maintenance, and transportation to school, doctor's appointments and other activities
- Demonstrated accurate knowledge of agency policies and procedures
- Maintained documentation, progress notes, and other data as needed, including incident and accident reports, and significant changes in behavior and health
- Prepared meals in accordance with individual dietary needs and preferences, performed housekeeping duties as assigned.
Payroll Analyst
HCL Technologies
08.2011 - 09.2012
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements.
- Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Analyzed critical financial data to process loan and stock payouts
- Filed payroll processing documentation in appropriate employee files or payroll folders.
Education
Bachelor of Science - Organizational Management
St. Augustine's University
Raleigh, NC05.2023
Skills
- Training and Development
- Team leadership
- Performance management
- Policy implementation
- Problem-solving
- Service delivery
- Strong communication
- Cold calling
- Networking abilities
- Conflict resolution
- Team collaboration
- Project management
Timeline
Donor Recruitment
American Red Cross
10.2023 - Current
Census Field Manager
US Census Bureau
02.2020 - 10.2020
Office Operations Supervisor
US Census Bureau
01.2020 - 02.2020
Administrative Clerk
US Census Bureau
11.2019 - 01.2020
Office Manager
Edward Jones
11.2013 - 09.2017
Direct Support Professional
Associated Family Services
01.2013 - 11.2013
Payroll Analyst
HCL Technologies
08.2011 - 09.2012
Bachelor of Science - Organizational Management
St. Augustine's University