Alfred Glen Robinson
Moore,OK
Summary
- Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. A passion for always improving numbers, enhancing knowledge and exceeding expectations.
- Experienced Licensed Insurance Agent with experience in home and auto insurance industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
- 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, troubleshooting, sales staff support, planning/implementing proactive procedures and systems to avoid potential problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Insurance Servicing Agent
CSAA Insurance Exchange
01.2010 - 06.2019
- Received payments from insurance clients and agents for home and auto policies
- Provided coverage information, customer service and made endorsements to home and auto policies
- Created a mortgage/lien holder spreadsheet to make it easier to locate the right mortgage/lien holder listing
- Created a home inflation calculator
- A team player, acknowledged as "Quality Assurance Top Performer"
- Trained employees on new products and new systems
Supervisor
Convergys Corporation
01.1999 - 01.2010
- Received escalated calls with unresolved caller concerns
- Supervised an average of 25 or more employees
- Presented, coached and issued appropriate documentations to employees (Counseling and Accomplishments)
- Maintained employee timecards and payroll
- Trained employees on new programs
- Implemented training course for new recruits at 3 sites
- Assisted customers with billing issues, programming and installation problems
- Site Fraud Prevention Coordinator
Education
Computer Science
Oklahoma City Community College
Current
High School Diploma -
Moore High School
1996
Skills
- IBM and HP systems
- Microsoft Office
- WordPerfect
- AS400
- 360 Home Value
- CIS Navigator
- ChoicePoint
- CARCO
- ISO Netpositive
- NICE
- IEX
- Calculating insurance coverage
- Servicing procedures
- Insurance documentation processing
- Insurance rate assessment
- Insurance billing procedures
- Insurance verification
- Insurance practices
- Agent support
- Account servicing
- Auto and Property insurance
- Debugging
- Application Installations
- Hardware Installation
- Virtualization Technologies
- Disaster Recovery
- Information Security
- System Administration
- Network Security
- User Training
- Incident Management
- Troubleshooting and Diagnostics
- Data Recovery
- Remote Support
- Software Configuration
- Software Updating
- Technical Support
- Application Support
- Service Schedule Coordination
- Customer Service
- Hardware Configuration
- Computer Maintenance
- VoIP Installation
- Online Chat Support
- System Maintenance
- User Support
- Technical Troubleshooting
- System Optimization
- Component Replacement
- Service Desk Support
- LAN/WAN
- Account Administration
- Computer Diagnostics
- Attention to Detail
- Highly Professional
- Computer System Diagnostics Software
- Microsoft Windows and Office
- Database Management
- Network Certification
- Windows XP/Vista
- Friendly and Patient
- Security Certification
Certification
•AINS 21 certification
•Microsoft Windows Administration
•Network Technology
Timeline
Senior Insurance Servicing Agent
CSAA Insurance Exchange
01.2010 - 06.2019
Supervisor
Convergys Corporation
01.1999 - 01.2010
Computer Science
Oklahoma City Community College
High School Diploma -
Moore High School
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