Alfred Keith Branch

• Responsible for the ordering and inventory control of fresh produce.
• Learned safety protocols for handling fresh produce, ensuring compliance with health regulations.
• Supported inventory management by tracking product quantities.
• Adapted quickly to new tools and systems for efficient stock replenishment and product rotation.
• Working with venders to ensure quality product for our customers.

• Oversaw daily operations of produce department, ensuring adherence to quality standards
• Trained and mentored staff on best practices for inventory management and product handling
• Implemented new inventory tracking system, improving accuracy and reducing waste
• Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
• Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.

• Led customer service team to enhance client satisfaction through effective training and development programs.
• Implemented new service protocols resulting in improved response times and streamlined operations.
• Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
• Developed training materials and conducted workshops to elevate team performance and knowledge retention.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Supervised daily production operations, ensuring adherence to safety and quality standards.
• Trained and mentored team members on production processes and equipment usage.
• Coordinated workflow schedules to optimize efficiency and meet production targets.
• Implemented process improvements that enhanced productivity and reduced waste.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.

Owner of a full service gas station. Responsible for the total operation of the company. Inventory control, payroll, scheduling and customer service.

• Led daily store operations, ensuring adherence to company policies and standards.
• Developed and implemented strategic sales initiatives to enhance customer engagement.
• Trained and mentored staff, fostering a culture of teamwork and accountability.
• Analyzed sales data to identify trends, driving inventory management improvements.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Supervised daily operations to ensure efficient workflow and optimal customer service.
• Trained and mentored new staff on company policies and best practices.
• Managed inventory levels using automated systems to minimize stock discrepancies.
• Implemented process improvements that enhanced product availability and reduced waste.
• Developed employee performance evaluations to foster growth and accountability within the team.
• Collaborated with other department supervisors to achieve overall store goals and objectives.

• Oversaw visual merchandising, optimizing product placement for increased visibility.
• Managed budgeting processes, aligning financial goals with operational strategies.
• Conducted performance evaluations, setting clear objectives for team development and growth.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.