Alfred Kweku Sey
Bronx,NY
Summary
To secure a position that offers a challenging and interesting task toward professional growth and development.
This is an ambitious, enthusiastic, open-minded person who has the potential and drive to contribute positively to the achievement of any organization’s goal.
Apart from being able to think literally and act decisively, quickly identify opportunities to reduce waste and inefficiency.
Overview
13
13
years of professional experience
Work History
Security Guard
Winfield Security
01.2024 - Current
- Responded quickly to emergencies to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Placed the necessary outgoing calls to verify alarms, dispatch the proper authorities, and notify the proper parties.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Investigated suspicious activities and persons to maintain the security of premises.
Data Entry and Administrative Secretary
Royal Missi Limited
09.2019 - 10.2023
- General administrative works( official letters writing, mail dispatching, organizing meetings and appointments)
- Responding to queries relating to client inquiries, attending telephone calls, and loading trucks
- Data entry activities related to stocks, equipment, and other inventories
Senior Collection Analyst
Signature Collections Limited
09.2014 - 08.2016
- Quickly responds to queries relating to client bills and statement
- General office duties, making calls for payment of bills, and also file all payment documents, etc
- Depositing cheques received at a bank on behalf of Vodafone
- Monitoring client non-payment for n and delayed payment
- Streamlined the collection process for faster resolution and increased cash flow.
- Investigated customer credit references and approved credit lines.
- Established relationships with customers to encourage payment of delinquent accounts.
Collection Lead
Scratchless Collections Limited
03.2012 - 02.2014
- Depositing all cheques received from postpaid customers to the bank
- Feeding information to company through interaction with postpaid customers
- Call Vodafone postpaid customer for payment of their outstanding bills
- Explain to customer the consequences of non-payment of bills and the legal remedies available
- Investigated customer credit references and approved credit lines.
- Quantified debtor balances to avoid late payments and bad credit.
- Maintained accurate records of customer accounts, payments and payment plans.
Collection Analyst
Airtel Ghana
01.2011 - 02.2012
- Sending mail to postpaid customers concerning their monthly bills
- Disconnecting postpaid line if customers fail to honour their bills
- Liaising with customer care operations to ensure all issues and queries raised by customers are resolved.
- Supervise the billing team to produce accuracy task on the customer monthly bills
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
Education
Diploma in Business Studies (Accounting) - Diploma in Accounting
Koforidua Polytechnic
Koforidua - Ghana09.2009
Some College (No Degree) - Business Studies
Swedru Senior High School
Agona Swedru - GhanaHigh School Diploma -
FOCUS CAREER INT
The Bronx, NY01.2024
Skills
- Competent in Handling Customers
- Confident Team Player
- Computer literacy
- Event security
- Document Preparation
- Work ethic
Accomplishments
- I was part of the credit control team to increase their postpaid client from 45% to 65%
- I was the collection lead for scratchless and signature collections for the year 2012 to 2013
- I lead the triumphant youth choir to win the national music competition award at saltpond
- During my leadership I lead the collection team to increase the collection margin from 30% to 70%
Training
- Entrepreneur and business planning development (NUPSG) at Koforidua Polytechnic
- The use of accounting software in the modern organization (APHAS) at Koforidua Polytechnic
- Principle and Practice, Leadership and Attitude, Loyalty and Gifting (UFTC) at Accra
References
Upon Request
Timeline
Security Guard
Winfield Security
01.2024 - Current
Data Entry and Administrative Secretary
Royal Missi Limited
09.2019 - 10.2023
Senior Collection Analyst
Signature Collections Limited
09.2014 - 08.2016
Collection Lead
Scratchless Collections Limited
03.2012 - 02.2014
Collection Analyst
Airtel Ghana
01.2011 - 02.2012
Diploma in Business Studies (Accounting) - Diploma in Accounting
Koforidua Polytechnic
Some College (No Degree) - Business Studies
Swedru Senior High School
High School Diploma -
FOCUS CAREER INT
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