Alfred L. Davis
Adelanto,CA
Summary
Experienced National Account Manager seeking a position in a quality organization in order to contribute skills and performance to benefit the growth of the company. Authorized to work in the US for any employer Detailed professional possessing creative mindset and extroverted personality. Offering over 15 year's of background in account management and managing large security forces for public venues, corporate office complexes and retail organizations. Trained in active shooter response scenarios, crisis management and conflict de-escalation. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills. skilled at hiring highest quality security personnel and discovering effective solutions to safety risks and concerns. Experienced
Overview
18
18
years of professional experience
5
5
Certification
Work History
Operations Manager
Allied Universal Security Services
Ontario, CA
10.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed Over 1000 employees,processed payroll weekly.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Prepared annual budgets with controls to prevent overages.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Human Resources Generalist
G4S Secure Solutions
Riverside, CA
03.2014 - 10.2021
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Developed and enforced company policy and procedures relating to human resources activity.
- Improved operational processes resulting in productivity increase in HR department.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Liaised between multiple business divisions to improve communications.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
Area Supervisor
G4S Secure Solutions
Riverside, CA
03.2004 - 05.2014
- Provide support to area office.
- Ensure all assigned sites were in contract compliance by regularly inspecting and auditing each facility.
- Scheduling, ensure onsite training for security personnel is completed.
- Maintain overtime ensure all security personnel are in accordance with any state or local laws.
- Accounts payable and accounts receivable.
- Schedule and interview potential employees.
- Prepare post orders.
- Weapons custodial.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Bachelor of Science - Criminal Justice
Ashwood University
Sarasota, FL03.2011
High School Diploma -
Garey High School
Pomona, CA06.1998
Skills
- Accounts payable
- Accounts receivable
- Auditing
- Scheduling
- Operations
- Account management
- Relationship building and management
- Department Oversight
- Budget Control
- Problem Anticipation and Resolution
- Human Resources Oversight
- Recruitment and Hiring
- Administrative Management
- Customer Relations
Certification
- School Security Officer Course Certificate {SB 1626) - July 20, 2016
- Baton Permit
- Mace Permit
- Guard Card Permit
- Firearm Permit
Timeline
Operations Manager
Allied Universal Security Services
10.2021 - Current
Human Resources Generalist
G4S Secure Solutions
03.2014 - 10.2021
Area Supervisor
G4S Secure Solutions
03.2004 - 05.2014
Bachelor of Science - Criminal Justice
Ashwood University
High School Diploma -
Garey High School