Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alfred L. Weston, II

Atlanta,GA

Summary

To obtain a position that allows for utilization of demonstrated organizational, process management, customer service, communication, problem solving, and project management skills proven by 24 years of continuous professional growth and successful employment.

Motivated, personable business professional with a successful 24-year record of accomplishment of outstanding customer relations. With talent for quickly mastering difficult time sensitive projects, a fast learner, confidence in working in fast paced environments that require efficiency and accuracy. Strong background in Account Management with upwards of 50 accounts that I work with closely. Strong organizational skills, depth of product knowledge and an understanding of client needs. Results produced by leveraging a high level of customer service, detail oriented skills, establishing and maintaining strong business relationships, issue resolution, and career development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Director of Operations

Pretty Little Tacos
01.2024 - 05.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.

General Manager

Bun MI Vietnamese Grill
04.2021 - 01.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Front of House Manager

LA Wings
01.2020 - 04.2021
  • Resolved guests complaints while maintaining positive customer environment.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.

Account Manager

Kalamata Capital
10.2019 - 01.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.

Account Manager

IOU Funding
05.2018 - 10.2019
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Director, Business Development

Libertas Funding
01.2017 - 04.2018
  • Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
  • Developed comprehensive business plans to drive company growth and achieve long-term objectives.
  • Secured strategic partnerships for increased revenue generation and market penetration.
  • Expanded client base by identifying and targeting key industry decisionmakers.

Strategic Account Manager

Can Capital
10.2012 - 12.2016
  • Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
  • Collaborated cross-functionally to address client needs promptly and efficiently.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.

Staffing Specialist

The Home Depot
08.2010 - 08.2012

Staffing Analyst

DomPatCi Management Solutions: The Home Depot
04.2010 - 08.2010

Customer Service Team Leader

Publix Supermarket
09.2008 - 11.2009

Customer Service Staff

Publix Supermarket
10.2007 - 09.2008

Senior Territory Operations Associate III

DePuy Orthopaedics
04.2004 - 05.2007

Marketing/Promotions

Yenkro Enterprises
11.2003 - 01.2004

Technical Customer Service

Merial Pharmaceuticals
05.2003 - 10.2003

Test Administrator

NCS Pearson/TSA
06.2002 - 10.2002

Treasury Department

Cingular Wireless
04.2001 - 08.2001

Business Center Manager, Shipping/Receiving Manager

Renaissance Atlanta/Waverly
01.2000 - 01.2001

Education

B.S. Biology -

Morehouse College
Atlanta, GA
01.2002

Skills

  • Proficient in multiple software programs
  • Scheduling and Coordination
  • Operational Efficiency
  • Strategic planning and execution
  • Leadership training
  • Quality Assurance
  • Operations Oversight
  • Process Improvements
  • Cost Control
  • Workforce Planning
  • Resource Allocation
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Decision-Making
  • Effective leader
  • Relationship Building
  • Staff training/development
  • Operations Management
  • Inventory Tracking and Management
  • Employee Motivation
  • Schedule Management
  • Staff hiring
  • Data Analysis
  • Sales Tracking
  • Payroll Administration and Timekeeping
  • Budget Control
  • Revenue Growth

Timeline

Director of Operations

Pretty Little Tacos
01.2024 - 05.2024

General Manager

Bun MI Vietnamese Grill
04.2021 - 01.2024

Front of House Manager

LA Wings
01.2020 - 04.2021

Account Manager

Kalamata Capital
10.2019 - 01.2020

Account Manager

IOU Funding
05.2018 - 10.2019

Director, Business Development

Libertas Funding
01.2017 - 04.2018

Strategic Account Manager

Can Capital
10.2012 - 12.2016

Staffing Specialist

The Home Depot
08.2010 - 08.2012

Staffing Analyst

DomPatCi Management Solutions: The Home Depot
04.2010 - 08.2010

Customer Service Team Leader

Publix Supermarket
09.2008 - 11.2009

Customer Service Staff

Publix Supermarket
10.2007 - 09.2008

Senior Territory Operations Associate III

DePuy Orthopaedics
04.2004 - 05.2007

Marketing/Promotions

Yenkro Enterprises
11.2003 - 01.2004

Technical Customer Service

Merial Pharmaceuticals
05.2003 - 10.2003

Test Administrator

NCS Pearson/TSA
06.2002 - 10.2002

Treasury Department

Cingular Wireless
04.2001 - 08.2001

Business Center Manager, Shipping/Receiving Manager

Renaissance Atlanta/Waverly
01.2000 - 01.2001

B.S. Biology -

Morehouse College
Alfred L. Weston, II