Alfred Nithin Kumar Modapothala
Exton,USA
Summary
Currently working as Service Delivery and Program/Project Manager at DXC Technology (formerly Hewlett Packard Enterprise/Hewlett Packard) with focus into Data & Analytics projects. Previously served as Program/Project Manager, Scrum Master, Application Test Engineer, Global Compliance Lead and Mainframe Support Engineer. 10+ years of experience in IT industry and have worked for Manufacturing, Banking and Retail customers within the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Delivery Manager and Program/Project Manager
DXC Technology
Philadelphia, USA
09.2019 - Current
- Company Overview: Currently working as Service Delivery and Program/Project Manager with focus into Data & Analytics projects
- Previously served as Program/Project Manager, Scrum Master, Application Test Engineer, Global Compliance Lead and Mainframe Support Engineer
- Overseeing the delivery of various Data & Analytics projects under my accountability, which included Banking & Insurance, Manufacturing and Consumer & Retail customers like RCP (Reynolds Consumer Products), Ahold Delhaize, Campbell’s, Toyota Motor North America, NatWest (Royal Bank of Scotland)
- Management of cross-technical teams of 15-20 onshore and offshore resources and conflict resolution fostering healthy work environment
- Prepare, manage, and control the scope, milestones, budget, and timelines for the projects
- Have successfully executed multi-million-dollar projects to completion: $2.5M in Manufacturing, $1.5M and $1M in Consumer & Retail, $0.5M in Banking & Insurance domain projects
- Performing risk analysis along with the project team and execute the risk mitigation plans as required
- Providing regular status updates to the leadership team as well as the clients
- Following the escalation mechanism as required to highlight risks/blockers for the successful execution of the project and close the loop
- Managing project artifacts and repositories for future reference
- Communicating and maintaining good relationships with the other project teams, the clients, and the vendors
- Overseeing the Application Maintenance/Support in Service Management area (Incident, Problem, Change)
- Leading the Operations (Application Management) Team in day-to-day deliverables and activities
- Reviewing the project/application metrics with the client leadership team
- Ensuring services are provided/delivered within the agreed SLAs (Service Level Agreements) as per SOW (Statement of Work) and MSA (Master Services Agreement)
- Thought leadership for the projects and acting as SME (Subject Matter Expert)
- Used diverse tech stack in the projects which includes Python, MS-SQL, MongoDB, PowerBI, JavaScript (React, DevExtreme), NodeJS, API and AWS Services like S3 buckets (data layer and data lake), Glue (Data Catalog, Database, ETL jobs, crawlers, Studio), Redshift, Athena, EC2, CloudWatch, Secrets Manager, KMS, SNS, SES, VPC, IAM and Route53
- Microsoft Azure Services include Azure Data Lake, Azure Data Factory, Microsoft Common Data Model, Synapse, Purview, Kubernetes etc
- Currently working as Service Delivery and Program/Project Manager with focus into Data & Analytics projects
- Previously served as Program/Project Manager, Scrum Master, Application Test Engineer, Global Compliance Lead and Mainframe Support Engineer
- Have consistently been the top performer in all the performance reviews
- Received many appreciations from customer as well as the senior leadership team for successfully handling all the project management and team management activities
- I have also worked on the important transition of production support from existing development team to the newly setup operations team, where I have prepared the master plan and executed KT, reverse KT as per the plan
- Received accolades from the account leadership for successful execution of transition and go-live of operations team
Global Account Compliance Lead
DXC Technology
Bangalore, India
08.2014 - 09.2019
- Company Overview: Formerly Hewlett Packard Enterprise/Hewlett Packard
- Developed and oversaw various control systems to prevent or deal with violations of guidelines and internal policies
- Evaluated the efficiency of controls and improved them continuously
- Reviewed the change records for statutory documentation and provided approval for production implementation
- Conducted periodic internal reviews or audits to ensure that compliance procedures are followed
- Identified compliance issues that require follow-up or investigation
- Prepared reports for senior management and external regulatory bodies as appropriate
- Disseminated written policies and procedures related to compliance
- Maintained complete documentation of compliance checks, quality audits and investigation outcomes
- Provided advice to customer and management on implementation of compliance programs, process improvements and audit remediation
- Provided employee training on compliance related topics, policies and procedures
- Provided assistance to internal or external auditors in compliance reviews
- Formerly Hewlett Packard Enterprise/Hewlett Packard
- Received many appreciations from customer, external auditors as well as senior management for establishing and streamlining processes and improving overall compliance within the account
- Participated and contributed to the preparation of Standard Operating Procedures (SOP) for Customer Audits
- Have brought about significant improvements within the change management area where there were major audit fails
Education
Master of Science - Information Systems
Drexel University
Philadelphia, PA, USA01.2021
Bachelor of Technology - Electronics & Communications Engineering
Jawaharlal Nehru Technological University
Anantapur, India01.2014
Executive MBA - Project Management
Ural Federal University
RussiaSkills
- ADO (Azure DevOps) Kanban Board
- Jira
- HP SM9
- ServiceNow
- Waterfall
- Agile (Scrum)
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- SAFe Agilist
- ITIL V3 Foundations Certified
- ITIL Intermediate Certification (Service Operation)
- Lead Auditor ISO/IEC: 27001 (Information Security Management Systems)
- Academy Accreditation - Generative AI Fundamentals from Databricks
- Azure
- AWS
- Introduction to Prompt Engineering for Generative AI
Methodologies
- Waterfall
- Agile (Scrum)
Timeline
Service Delivery Manager and Program/Project Manager
DXC Technology
09.2019 - Current
Global Account Compliance Lead
DXC Technology
08.2014 - 09.2019
Master of Science - Information Systems
Drexel University
Bachelor of Technology - Electronics & Communications Engineering
Jawaharlal Nehru Technological University
Executive MBA - Project Management
Ural Federal University
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